WebSitePulse Valentine's Day Retail Performance & Uptime Report, 2006
WebSitePulse is monitoring ten of the most popular online shopping destinations for the 2006 Valentine's Day. The measurement results reflect the performance levels and the availability of the ten websites related to the increased Internet traffic during the period. This information is helpful to analyze the End Users' shopping experience, the reliability of the IT infrastructure of the retailers, as well as their estimated losses in case of downtime and unavailability of critical web pages, web systems, network devices, and web applications.
Continuous monitoring for all ten websites covers the period February 1 through February 14.
The reports and charts are updated daily showing the results from the previous day and for the entire monitoring period to the current date.
Daily Report for February 14, 2006
See report for:
WebSitePulse reports the following results from web performance measurement of the leading online shopping destinations for Valentine's Day:
The daily Average Response time from all monitored websites was 4.861 sec.
The Average Response time as measured from the US East Coast (Washington, DC) was:
4.184 sec.
The Average Response time as measured from the US West Coast (San Francisco, CA) was:
5.518 sec.
The Average Response time as measured from US Central (Chicago, IL) was:
4.881 sec.
The Best Response time measured from the US East Coast was:
1.339 sec.
The Best Response time measured from the US West Coast was:
1.406 sec.
The Best Response time measured from the US Central was:
1.102 sec.
The typical e-business transaction took the least time for brookstone.com visitors - 1.282 sec., while the Customers of hallmark.com had to be the most patient, as the transaction there took in average of 15.008 sec. Three of the monitored websites delivered above-the-average response times for their e-business-critical web pages, while seven of them demonstrated below-the-average daily performance.
The daily average uptime for the entire Group was 98.94%.
The Average Uptime as measured from the US East Coast (Washington, DC) was:
98.42%
The Average Uptime as measured from the US West Coast (Los Angeles, CA) was:
98.90%
The Average Uptime as measured from US Central (Chicago, IL) was:
99.49%
Eight websites were available with no interruptions - 100%. Eight websites' availability was above the average, while two online retailers dragged the average down with below-the-average availability.
During the last day of monitoring, more people chose Hallmark.com for their last minute post cards than the website was able to support. First, the Response Times exceed considerably the daily averages. Then, the website stopped accepting visitors and processing orders. It was obvious that the IT people at Hallmark.com were prepared for that situation: Online Customers were kindly informed that due to the extremely high volume of web-visitors the website was not accepting orders temporarily but they were invited to return later. WebSitePulse experts believe that the problem was not resulting from insufficient bandwidth capacity but rather from the limited ability of the back-end hardware and applications to process the higher volume of orders. One of the reasons for this conclusion was the extensively large in size floral background of the message
Please, scroll down for Detailed Reports and Charts provided by WebSitePulse:
Daily Response Times
Legend:
victoriassecret.com
hallmark.com
ftd.com
diamond.com
godiva.com
target.com
neimanmarcus.com
macys.com
radioshack.com
brookstone.com
Average Response Times for February 14, 2006
#
Target
San Francisco, CA
Chicago, IL
Washington, DC
Avg. resp. time
1
brookstone.com
1.406
1.102
1.339
1.282
2
godiva.com
2.287
1.511
1.810
1.869
3
neimanmarcus.com
2.235
1.989
2.002
2.075
4
diamond.com
3.346
3.347
2.239
2.977
5
macys.com
3.007
5.164
2.408
3.526
6
victoriassecret.com
4.250
4.716
2.601
3.856
7
target.com
5.450
4.794
2.184
4.143
8
ftd.com
10.385
4.429
4.888
6.567
9
radioshack.com
8.399
7.465
6.056
7.307
10
hallmark.com
14.413
14.294
16.317
15.008
Average Response Times February 01, 2006 - February 14, 2006
#
Target
San Francisco, CA
Chicago, IL
Washington, DC
Avg. resp. time
1
brookstone.com
1.528
0.564
1.355
1.149
2
godiva.com
2.162
0.824
1.731
1.572
3
neimanmarcus.com
2.418
1.992
2.118
2.176
4
diamond.com
3.310
3.190
2.288
2.929
5
macys.com
3.721
4.348
3.277
3.782
6
target.com
5.331
4.111
2.437
3.959
7
victoriassecret.com
4.985
4.762
2.914
4.220
8
radioshack.com
6.368
4.939
3.791
5.033
9
hallmark.com
4.658
5.094
5.538
5.097
10
ftd.com
11.026
3.784
5.553
6.788
Hourly Average Response Times Select individual website to display:
Legend:
individual company response times
monitored group average response times
Average response times by hour for February 14, 2006
Target
Hours
00
01
02
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
brookstone
1.06
1.07
1.03
1.03
1.01
1.05
1.05
1.04
1.04
1.14
1.08
1.11
1.08
1.05
1.04
1.16
5.52
1.08
1.09
1.13
1.08
diamond
3.02
2.37
2.89
2.82
2.57
2.50
2.75
3.31
2.93
2.84
3.34
2.71
2.72
2.83
2.78
2.70
6.46
2.63
3.37
2.49
2.50
ftd
8.83
5.35
5.41
5.43
5.34
6.39
6.59
6.75
8.29
8.40
6.71
5.79
5.53
10.60
5.67
5.54
9.92
5.64
5.15
5.35
5.23
godiva
1.47
2.17
3.05
1.35
1.39
1.36
1.38
1.37
1.39
1.42
1.39
1.40
1.41
1.39
1.38
2.03
8.15
1.43
1.46
1.47
1.39
hallmark
4.76
4.80
3.56
3.88
4.46
24.03
19.39
51.85
40.59
33.15
48.02
32.13
16.25
15.09
7.43
4.83
6.97
4.05
3.51
3.86
3.36
macys
2.54
3.32
1.96
1.93
6.14
3.70
4.67
4.44
2.86
3.17
3.05
3.65
4.00
4.13
2.84
3.25
7.16
3.01
2.43
3.04
2.77
neimanmarcus
2.07
1.90
2.34
2.15
2.62
1.99
1.95
1.74
1.84
2.30
2.16
1.78
1.60
1.79
1.73
2.82
2.14
2.77
2.13
2.07
1.71
radioshack
4.54
4.25
4.42
4.86
4.84
4.79
4.85
51.93
5.30
5.16
5.33
5.52
5.21
4.51
5.04
4.78
10.17
4.28
4.34
4.41
4.92
target
3.90
3.33
3.54
3.50
3.18
3.45
3.57
3.77
4.06
3.59
4.01
3.90
3.81
3.89
4.14
4.15
10.60
4.62
4.06
4.08
3.83
victoriassecret
4.05
2.36
5.18
4.97
3.67
3.62
4.46
2.39
3.10
4.48
3.60
4.00
2.69
3.97
4.60
3.51
7.63
3.62
3.71
2.89
2.46
Average response times by hour February 01, 2006 - February 14, 2006
Target
Hours
00
01
02
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
brookstone
1.13
1.09
1.10
1.12
1.26
1.21
1.17
1.14
1.12
1.13
1.17
1.12
1.34
1.10
1.08
1.11
1.40
1.10
1.09
1.09
1.09
diamond
2.88
2.90
2.89
2.87
2.74
2.83
2.87
2.96
2.96
2.94
2.99
2.93
2.89
2.99
2.88
2.96
3.41
2.86
2.89
2.97
2.92
ftd
6.18
5.67
5.77
5.88
5.89
6.28
6.78
7.17
7.19
7.49
7.26
7.33
6.90
7.57
8.16
7.54
7.51
6.85
6.61
6.47
6.02
godiva
1.48
1.49
1.66
1.54
1.49
1.46
1.47
1.59
1.57
1.58
1.92
1.94
1.48
1.63
1.50
1.51
1.93
1.44
1.46
1.45
1.43
hallmark
6.77
3.72
4.11
4.22
3.73
6.19
6.02
9.52
7.93
6.48
6.90
6.07
4.76
4.70
4.11
3.87
4.28
3.77
3.93
3.97
3.80
macys
3.10
3.62
3.44
3.70
5.02
4.20
4.64
4.39
3.62
3.60
3.74
3.26
3.79
4.15
3.62
4.06
3.67
3.36
3.27
3.67
3.41
neimanmarcus
2.03
2.66
2.76
2.49
2.18
2.00
2.03
2.02
2.08
2.00
1.89
1.97
1.95
1.95
2.09
2.42
2.33
2.74
2.14
1.95
2.01
radioshack
4.75
4.63
4.65
6.45
4.78
4.64
4.59
8.05
4.92
4.73
4.86
4.93
5.07
5.02
4.84
4.84
5.11
4.75
4.69
4.78
4.58
target
3.84
4.28
3.95
3.38
3.39
3.57
3.65
3.76
3.83
3.86
3.91
3.95
3.98
4.03
4.13
4.33
4.94
4.33
4.05
4.08
3.90
victoriassecret
3.49
4.06
3.59
5.07
4.22
4.28
4.22
3.46
4.20
4.31
4.54
4.14
3.14
5.27
4.65
5.20
4.32
3.92
4.38
4.33
3.94
Uptime
Uptime February 14, 2006
#
Target
San Francisco, CA
Chicago, IL
Washington, DC
Avg. uptime
1
neimanmarcus.com
100.000%
100.000%
100.000%
100.000%
2
macys.com
100.000%
100.000%
100.000%
100.000%
3
brookstone.com
100.000%
100.000%
100.000%
100.000%
4
target.com
100.000%
100.000%
100.000%
100.000%
5
godiva.com
100.000%
100.000%
100.000%
100.000%
6
victoriassecret.com
100.000%
100.000%
100.000%
100.000%
7
ftd.com
100.000%
100.000%
100.000%
100.000%
8
diamond.com
100.000%
100.000%
100.000%
100.000%
9
radioshack.com
98.810%
98.810%
97.620%
98.413%
10
hallmark.com
90.240%
96.100%
86.590%
90.977%
Uptime February 01, 2006 - February 14, 2006
#
Target
San Francisco, CA
Chicago, IL
Washington, DC
Avg. uptime
1
brookstone.com
100.000%
100.000%
100.000%
100.000%
2
victoriassecret.com
100.000%
100.000%
100.000%
100.000%
3
target.com
100.000%
100.000%
100.000%
100.000%
4
neimanmarcus.com
100.000%
100.000%
100.000%
100.000%
5
diamond.com
100.000%
100.000%
99.915%
99.972%
6
godiva.com
99.915%
100.000%
100.000%
99.972%
7
ftd.com
100.000%
100.000%
99.915%
99.972%
8
radioshack.com
99.830%
99.915%
99.830%
99.858%
9
macys.com
99.491%
99.830%
99.746%
99.689%
10
hallmark.com
97.934%
98.590%
97.597%
98.040%
Methodology:
Performance and availability are measured for a typical shopping web transaction at 15 minute monitoring interval every day between the hours of 6AM and 3AM EST. The WebSitePulse application monitoring service is used to collect data and to create the reports.
The steps in each shopping transaction - opening the home page, browsing for a product, adding product to the shopping cart, and secure check out - are comparable for all ten websites, and reflect the real online buyers' experience. The simultaneous monitoring is performed from 3 US locations of the WebSitePulse monitoring network: Chicago, IL; San Francisco, CA, and Washington, DC. In case of a detected malfunction or unavailability, the system performs automated error verification from 3 independent resources before it is confirmed, recorded and included in the daily performance reports.
About WebSitePulse:
WebSitePulse is a leading provider of global, independent, and objective availability and performance monitoring of web sites, servers, network components, web applications, e-business- and email round-trip transactions.
Contact:
For more information about this report please contact:
George T., CTO
phone: 1-407-380-1600
email:
Reproduction:
WebSitePulse launched the Performance and Uptime Reports program to keep the general public and the Internet community informed about the performance of specific websites and the challenges their webmasters, owners and operators are facing on a daily basis, especially when the web traffic intensifies due to some special events through the year. Some of the most popular web destinations, related to each particular event, are selected for the purpose of the Reports, and data from their performance measurements is made available on the WebSitePulse public website.
With the intention to broadly disseminate this information for the benefit of the Internet community, we encourage the use of this information without prior approval and under the following Terms and Conditions:
WebSitePulse should be referred as the "Source" of the information;
WebSitePulse should be acknowledged as the owner of the copyrights of the information in the Reports;
The texts of the Reports could be changed or altered to better suit the needs and the style of the publisher without prior notice to WebSitePulse. However, the integrity and the meaning of the information should be preserved;
The Data from the performance measurements cannot be changed or manipulated and should be used "as is".
