The US tax e-filling deadline has now passed (Apri 18th) and our 2019 Tax Season Report has finished. We measured both the performance of the twelve most popular tax websites’ home pages as well as a complete web transaction representative for the end users’ interactions with the websites.

The report measures Uptime and Response Time as the most important metrics for the availability and the reliability of any web-based operation, critical for the end users’ overall online experience.

Measurements of the multi-step online transactions are made every 15 minutes, simultaneously from 3 different monitoring locations: Washington DC (US East Coast), San Francisco, CA (US West Coast) and Chicago, IL (US Central).

The overall performance of most of the monitored tax websites demonstrated their preparedness to meet the challenges of the expected heavier web traffic during the whole 2019 tax season.

We have found out the daily average response time from all monitored websites was 8.191 sec. The daily average responses by locations are as follow:

• Washington DC (US East Coast) – 6.117 sec
• San Francisco, CA (US West Coast) – 11.038 sec
• Chicago, IL (US Central) – 7.419 sec

This year the speed leader among the monitored websites was esmarttax.com with an average response time of 2.478 seconds, followed by etax.com (2.568 sec) and libertytax.com (3.337 sec). Far away at the bottom of the table for a third year in a row was olt.com with 30.292 seconds average response time which surely frustrated most of their users. Comparing to the last year’s performance, the three leaders reduced their response time by an average of 0.470 seconds and the slowest site this year performed on average 5.705 seconds faster than in 2018 tax season.

The daily average uptime for the entire group of 12 websites for the 2019 tax season was 99.98%. The daily average uptime by locations are as follow:

• Washington DC (US East Coast) – 99.98%
• San Francisco, CA (US West Coast) – 100.00%
• Chicago, IL (US Central) – 99.95%

This year’s winner with 100% average uptime is fileonline.1040.com, followed by the speed leader esmarttax.com (99.986%) and expresstaxrefund.com (99.988%). At the bottom of the availability chart stands freetaxusa.com with 99.090% which means they were offline for about 3 hours for the entire monitored period.

Average Response times for the whole period

#	Target	San Francisco, CA	Chicago, IL	Washington, DC	Avg. resp. time
1	esmarttax.com	3.345	2.164	1.772	2.427
2	etax.com	3.047	2.512	1.832	2.464
3	libertytax.com	4.253	2.832	1.991	3.025
4	expresstaxrefund.com	3.960	3.629	2.548	3.379
5	freetaxusa.com	2.853	2.992	5.973	3.939
6	taxslayer.com	5.050	3.633	3.561	4.081
7	taxact.com	7.957	4.003	2.806	4.922
8	hrblock.com	11.011	5.312	4.973	7.099
9	turbotax.com	11.970	11.632	4.735	9.446
10	efile.com	17.930	10.553	4.505	10.996
11	fileonline.1040.com	28.375	13.720	7.221	16.439
12	olt.com	35.269	26.280	31.686	31.078

Average Uptime for the whole period

#	Target	San Francisco, CA	Chicago, IL	Washington, DC	Avg. uptime
1	fileonline.1040.com	100.000%	100.000%	100.000%	100.000%
2	esmarttax.com	100.000%	99.967%	100.000%	99.989%
3	expresstaxrefund.com	100.000%	99.964%	100.000%	99.988%
4	libertytax.com	99.986%	99.984%	99.985%	99.985%
5	etax.com	100.000%	99.946%	100.000%	99.982%
6	efile.com	99.984%	99.967%	99.981%	99.978%
7	olt.com	100.000%	99.928%	99.981%	99.970%
8	turbotax.com	99.982%	99.926%	99.973%	99.960%
9	taxslayer.com	99.809%	99.809%	99.752%	99.790%
10	taxact.com	99.697%	99.801%	99.578%	99.692%
11	hrblock.com	99.539%	99.520%	99.512%	99.524%
12	freetaxusa.com	99.250%	99.229%	99.214%	99.231%

Best regards, and takeITeasy™ with WebSitePulse™

Iavor Marinoff, CEO

Methodology:
The 2019 Tax Reports reflect a complete web transaction, representative for the End Users' interactions with a website. The reporting period covers the dates between April 04 and April 18, 2019. Performance and availability measurements are made for a typical multi-step web transaction at 15 minute monitoring interval, every day between the hours of 6AM and 3AM EST. Between 3AM and 6AM is the time when a scheduled maintenance most likely will be performed by IT staff and that is why we automatically suspend the monitoring process during this time every day. The WebSitePulse application monitoring service is used to collect data and to create the reports.
The steps in each transaction are comparable for all websites, and reflect the real online user and tax e-filer experience. The simultaneous monitoring is performed from 3 US-based locations of the WebSitePulse monitoring network: San Francisco, CA, Chicago, IL, and Washington, DC. In case of a detected malfunction or unavailability, the system performs automated error verification from 3 independent resources and only after the above procedure is performed and has returned consistent results, the detected error is confirmed, recorded, and included in the daily performance reports. In these cases, an advanced WebSitePulse exclusive feature comes into play - Forced Monitoring -, which automatically switches to a 3 minute monitoring interval for increased accuracy.

About WebSitePulse:
WebSitePulse is a leading provider of global, independent, and objective availability and performance monitoring of web sites, servers, network components, web applications, e-business- and email round-trip transactions.

Contact:
For more information about this report please contact:
George T., CTO
phone: 1-407-380-1600
email:


Reproduction:
WebSitePulse launched the Performance and Uptime Reports program to keep the general public and the Internet community informed about the performance of spe cific websites and the challenges their webmasters, owners and operators are facing on a daily basis, especially when the web traffic intensifies due to som e special events through the year. Some of the most popular web destinations, related to each particular event, are selected for the purpose of the Reports, and data from their performance measurements is made available on the WebSitePulse public website.

With the intention to broadly disseminate this information for the benefit of the Internet community, we encourage the use of this information without prior approval and under the following Terms and Conditions:

• WebSitePulse should be referred as the "Source" of the information;
• WebSitePulse should be acknowledged as the owner of the copyrights of the information in the Reports;
• The texts of the Reports could be changed or altered to better suit the needs and the style of the publisher without prior notice to WebSitePu lse. However, the integrity and the meaning of the information should be preserved;

The Data from the performance measurements cannot be changed or manipulated and should be used "as is".