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The WebSitePulse Performance Reports measure Website Uptime and Website Response Time as the most important metrics for the availability and the reliability of any web-based operation, critical for the End Users' overall online experience. The Reports reflect not only the performance of the websites home pages, but typically measure a complete web transaction representative for the End Users' interactions with a website. Measurements of the multi-step web transactions are made every 15 minutes, simultaneously from 4 different monitoring locations. The WebSitePulse advanced monitoring system has automated, built-in false alarm prevention and error verification controls that ensure the reliability of the measurement results. The Reports reflect the most common website performance criteria - response time and availability. In-depth analytical information is also collected and stored in the WebSitePulse system for future references. The WebSitePulse Application Monitoring service is used to collect data and produce the Report.
Daily Report for June 30, 2012
See report for:
WebSitePulse reports the following results from web performance measurement of the leading international summer vacation planning and booking websites:
The daily Average Response time from all monitored websites was 13.756 sec.
The Average Response time as measured from the US East Coast (Washington, DC) was:
8.349 sec.
The Average Response time as measured from the US West Coast (San Francisco, CA) was:
12.092 sec.
The Average Response time as measured from the Amsterdam, Netherlands was:
10.119 sec.
The Average Response time as measured from the Sydney, Australia was:
24.462 sec.
The Best Response time measured from US East Coast:
2.451 sec.
The Best Response time measured from US West Coast:
6.045 sec.
The Best Response time measured from Europe:
2.833 sec.
The Best Response time measured from Australia:
4.984 sec.
The typical shopping transaction took the least time for kayak.com visitors - 4.572 sec., while the visitors of booking.com had to be the most patient, as the shopping transaction there took in average of 32.395 sec. Four of the monitored websites delivered above-the-average response times for their transactions, while eight of them demonstrated below-the-average daily performance.
The daily average uptime for the entire Group was 99.97%.
The Average Uptime as measured from the US East Coast (Washington, DC) was:
99.98%
The Average Uptime as measured from the US West Coast (San Francisco, CA) was:
100.00%
The Average Uptime as measured from Amsterdam, Netherlands was:
99.96%
The Average Uptime as measured from Sydney, Australia was:
99.92%
Ten websites were available with no interruptions - 100%. Ten websites' availability was above the average, while two sites dragged the average down with below-the-average availability.
Report Highlights
No events of particular importance or possible negative impact on the online visitors' interaction with the Websites included into the 2012 Vacation Planning report were detected during the reported period, and according to WebSitePulse, the Group delivered the expected levels of End-User experience and Customer satisfaction.
Please, scroll down for Detailed Reports and Charts provided by WebSitePulse:
Daily Response Times
Legend:
booking
cheaptickets
expedia
hotels
orbitz
travelnow
venere
wotif
kayak
tripadvisor
thomascook
choicehotels
Average Response Times for June 30, 2012
#
Target
San Francisco
Amsterdam
Washington
Sydney
Avg. resp. time
1
kayak.com
6.045
2.833
2.451
6.959
4.572
2
venere.com
6.960
3.320
2.584
10.923
5.947
3
tripadvisor.com
7.157
5.781
2.812
13.234
7.246
4
expedia.com
8.752
8.927
4.849
15.593
9.530
5
hotels.com
10.233
8.273
6.563
19.254
11.081
6
choicehotels.com
10.703
10.548
6.336
18.715
11.575
7
travelnow.com
10.171
13.876
9.046
17.394
12.622
8
wotif.com
14.436
15.286
15.895
4.984
12.650
9
orbitz.com
10.418
12.614
6.632
25.561
13.806
10
cheaptickets.com
11.658
13.051
8.298
27.856
15.216
11
thomascook.com
16.660
20.981
16.791
59.260
28.423
12
booking.com
31.912
5.935
17.926
73.809
32.396
Average Response Times May 19, 2012 - June 30, 2012
#
Target
San Francisco
Amsterdam
Washington
Sydney
Avg. resp. time
1
kayak.com
4.989
3.971
2.689
8.059
4.927
2
venere.com
5.032
3.211
3.546
10.503
5.573
3
tripadvisor.com
5.916
5.803
2.979
14.233
7.233
4
expedia.com
7.512
8.524
5.469
16.402
9.477
5
choicehotels.com
7.988
9.158
5.646
16.793
9.896
6
hotels.com
7.695
8.272
5.505
18.272
9.936
7
travelnow.com
8.503
13.716
9.289
17.076
12.146
8
wotif.com
14.472
15.826
15.307
5.568
12.793
9
orbitz.com
10.115
12.895
6.937
28.462
14.602
10
cheaptickets.com
11.692
13.798
8.907
28.428
15.706
11
thomascook.com
18.724
22.230
17.883
63.455
30.573
12
booking.com
30.534
6.420
18.241
70.537
31.433
Hourly Average Response Times Select individual website to display:
Legend:
individual site response times
monitored group average response times
Average response times by hour for June 30, 2012
Target
Hours
00
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
booking
37.59
23.09
42.69
24.09
23.04
37.99
32.34
28.59
44.06
21.84
36.37
37.19
39.00
30.03
34.69
28.31
34.80
41.69
41.75
36.45
25.45
24.32
23.25
28.87
cheaptickets
14.39
14.29
15.44
14.97
14.35
14.69
20.28
18.70
14.48
14.35
14.90
15.32
15.20
14.82
14.68
14.40
14.94
14.42
14.32
14.19
15.59
15.79
15.54
15.14
choicehotels
15.17
16.88
15.91
9.31
9.94
10.28
9.91
9.48
10.21
9.12
8.70
9.36
10.56
9.85
10.21
9.09
9.79
9.73
10.26
10.23
23.41
19.26
10.48
10.68
expedia
9.99
8.89
9.32
9.45
9.08
9.72
10.59
9.76
10.29
9.98
8.96
8.84
9.40
8.91
10.00
9.32
9.14
9.95
9.62
9.24
9.39
9.97
9.17
9.76
hotels
11.28
13.00
10.19
10.11
10.06
10.10
12.24
9.91
11.07
9.90
10.38
12.36
10.93
9.95
10.47
9.94
12.42
14.10
10.18
10.98
11.08
13.21
10.01
12.06
kayak
4.86
5.40
4.69
3.98
4.31
4.62
5.31
4.66
5.80
3.97
4.12
4.01
3.75
4.00
4.56
4.85
4.02
3.35
4.94
4.73
4.69
5.77
3.67
5.70
orbitz
13.34
13.47
13.47
12.60
12.78
12.69
20.79
16.71
12.77
12.67
13.29
13.29
12.93
12.88
13.29
13.25
13.06
13.15
13.29
12.93
16.46
14.91
14.06
13.30
thomascook
29.17
28.82
27.91
27.80
27.86
27.59
27.76
27.59
27.42
27.34
27.57
27.70
27.48
28.72
28.23
28.25
27.53
27.83
27.72
29.45
34.65
28.09
28.62
31.06
travelnow
10.65
9.98
10.17
10.78
12.38
11.07
11.14
10.89
10.92
17.07
24.48
14.08
13.15
12.30
12.03
12.13
13.76
12.37
12.03
11.84
12.09
12.74
13.12
11.78
tripadvisor
8.19
7.35
7.22
7.58
7.06
7.13
7.35
6.85
7.10
6.82
7.67
7.24
6.78
7.33
7.17
7.17
7.42
7.03
7.07
7.02
7.33
7.26
6.83
7.93
venere
7.05
7.59
7.88
6.11
5.97
6.04
7.92
5.77
7.14
7.88
5.08
4.03
4.35
4.19
4.68
5.39
4.66
4.57
4.52
6.52
5.83
7.59
5.26
6.69
wotif
12.63
12.85
12.28
12.89
12.99
12.92
12.29
12.35
12.65
12.65
12.62
12.71
13.00
13.00
12.73
12.93
12.45
12.54
12.61
12.43
12.75
12.67
12.34
12.31
Average response times by hour May 19, 2012 - June 30, 2012
Target
Hours
00
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
booking
30.99
30.69
31.45
30.69
32.38
32.00
29.89
32.03
31.65
29.31
30.76
31.73
29.85
32.16
32.04
31.89
33.25
30.25
32.41
31.23
30.28
31.63
32.81
33.37
cheaptickets
15.31
15.13
15.70
15.41
14.89
16.90
16.31
15.38
15.36
15.45
15.46
15.67
15.68
16.16
15.66
16.41
16.14
15.83
15.45
15.62
15.48
15.87
16.10
15.57
choicehotels
9.66
11.01
9.57
9.45
9.49
9.70
9.85
9.80
9.80
9.62
10.19
9.64
9.53
10.08
10.05
10.69
9.96
9.85
9.31
9.73
10.30
10.31
9.97
9.96
expedia
9.12
9.04
9.03
9.12
9.13
9.44
9.43
9.35
9.33
9.09
9.36
9.43
9.35
9.50
9.96
9.80
9.68
9.63
9.60
9.57
9.80
10.07
9.99
9.76
hotels
9.66
9.58
9.66
9.58
9.78
9.59
10.23
10.04
9.73
9.55
9.46
9.50
9.75
9.75
9.70
9.83
10.25
10.02
9.83
10.45
10.63
11.01
10.57
10.34
kayak
4.94
5.15
5.33
6.07
4.90
5.26
5.71
5.59
5.39
4.77
4.58
4.29
4.42
4.48
4.75
4.75
4.76
4.60
4.43
4.47
4.64
4.80
5.22
5.17
orbitz
14.11
14.01
14.82
14.02
13.84
15.49
14.85
14.22
14.05
14.29
14.30
14.68
14.40
15.14
14.72
14.91
14.89
14.76
14.89
14.66
14.71
14.89
14.96
14.75
thomascook
30.18
29.99
30.22
29.87
30.01
29.77
29.80
29.89
29.73
30.58
30.08
30.73
30.83
31.03
31.09
32.28
32.13
30.82
30.57
30.69
30.64
30.26
30.67
31.17
travelnow
12.30
11.54
11.58
11.81
11.98
11.46
10.80
11.21
11.06
11.23
12.05
13.79
14.44
14.55
14.56
12.57
11.51
11.65
11.24
11.35
11.82
12.44
12.53
12.59
tripadvisor
7.21
6.88
6.96
7.00
7.22
7.07
7.23
7.33
7.09
7.20
7.30
7.41
7.18
7.26
7.29
7.31
7.37
7.40
7.33
7.46
7.23
7.24
7.35
7.29
venere
5.05
4.82
5.62
5.98
6.62
7.48
8.21
8.53
8.14
6.41
4.83
4.37
4.19
4.00
4.19
4.21
4.59
4.16
4.42
5.19
5.54
5.83
5.58
5.74
wotif
12.50
12.51
12.59
12.69
12.63
12.82
12.77
12.60
12.71
13.44
12.87
12.61
12.51
12.40
12.81
13.22
13.07
12.62
12.66
12.77
12.65
13.04
13.76
12.97
Uptime
Uptime June 30, 2012
#
Target
San Francisco
Amsterdam
Washington
Sydney
Avg. uptime
1
venere.com
100.000%
100.000%
100.000%
100.000%
100.000%
2
wotif.com
100.000%
100.000%
100.000%
100.000%
100.000%
3
kayak.com
100.000%
100.000%
100.000%
100.000%
100.000%
4
tripadvisor.com
100.000%
100.000%
100.000%
100.000%
100.000%
5
booking.com
100.000%
100.000%
100.000%
100.000%
100.000%
6
orbitz.com
100.000%
100.000%
100.000%
100.000%
100.000%
7
cheaptickets.com
100.000%
100.000%
100.000%
100.000%
100.000%
8
expedia.com
100.000%
100.000%
100.000%
100.000%
100.000%
9
hotels.com
100.000%
100.000%
100.000%
100.000%
100.000%
10
choicehotels.com
100.000%
100.000%
100.000%
100.000%
100.000%
11
travelnow.com
100.000%
100.000%
99.730%
100.000%
99.933%
12
thomascook.com
100.000%
99.560%
100.000%
99.100%
99.665%
Uptime May 19, 2012 - June 30, 2012
#
Target
San Francisco
Amsterdam
Washington
Sydney
Avg. uptime
1
hotels.com
100.000%
100.000%
100.000%
100.000%
100.000%
2
venere.com
100.000%
100.000%
100.000%
100.000%
100.000%
3
tripadvisor.com
99.990%
99.985%
99.976%
99.990%
99.985%
4
kayak.com
99.966%
99.937%
99.950%
99.916%
99.942%
5
expedia.com
99.959%
99.875%
99.951%
99.910%
99.924%
6
choicehotels.com
99.900%
99.910%
99.870%
99.905%
99.896%
7
thomascook.com
99.993%
99.979%
99.983%
99.438%
99.848%
8
booking.com
99.859%
99.814%
99.859%
99.591%
99.781%
9
travelnow.com
99.680%
99.600%
99.670%
99.716%
99.666%
10
orbitz.com
99.648%
99.665%
99.615%
99.625%
99.638%
11
cheaptickets.com
99.505%
99.496%
99.481%
99.493%
99.494%
12
wotif.com
98.264%
98.278%
98.294%
98.304%
98.285%
Methodology:
Performance and availability are measured for a typical travel-related booking web transaction at 15 minute monitoring interval, every day, 24/7. The WebSitePulse application monitoring service is used to collect data and to create the reports.
The steps in each transaction are comparable for all websites, and reflect the real online buyers' experience. The simultaneous monitoring is performed from four locations of the WebSitePulse global monitoring network: San Francisco, CA; Washington, DC; Sydney, Australia, and Amsterdam, Netherlands. In case of a detected malfunction or unavailability, the system performs automated error verification from four independent resources and only after the above procedure is performed and has returned consistent results, the detected error is confirmed, recorded, and included in the daily performance reports. In these cases, an advanced WebSitePulse exclusive feature comes into play - Forced Monitoring -, which automatically switches to a 3 minute monitoring interval for increased accuracy.
About WebSitePulse:
WebSitePulse is a leading provider of global, independent, and objective availability and performance monitoring of web sites, servers, network components, web applications, e-business- and email round-trip transactions.
Contact:
For more information about this report please contact:
George T., CTO
phone: 1-407-380-1600
email:
Reproduction:
WebSitePulse launched the Performance and Uptime Reports program to keep the general public and the Internet community informed about the performance of specific websites and the challenges their webmasters, owners and operators are facing on a daily basis, especially when the web traffic intensifies due to some special events through the year. Some of the most popular web destinations, related to each particular event, are selected for the purpose of the Reports, and data from their performance measurements is made available on the WebSitePulse public website.
With the intention to broadly disseminate this information for the benefit of the Internet community, we encourage the use of this information without prior approval and under the following Terms and Conditions:
WebSitePulse should be referred as the "Source" of the information;
WebSitePulse should be acknowledged as the owner of the copyrights of the information in the Reports;
The texts of the Reports could be changed or altered to better suit the needs and the style of the publisher without prior notice to WebSitePulse. However, the integrity and the meaning of the information should be preserved;
The Data from the performance measurements cannot be changed or manipulated and should be used "as is".
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