Frequently Asked Questions



Is there a cancellation fee?
No. For whatever reason you decide to cancel your service account, there will be no cancellation fee.

If I cancel my account in the middle of the month, are you going to charge me for the whole month?
No. If you cancel your account in the middle of the month, we will prorate the amount based on the days you used the Services for the month.

Can I pay for the Service by check?
Yes. To pay by check, please mail your check and note your username on the check. For mailing details, please visit the Contact us page.