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December 15, 2006

BestBuy.com experiences severe website availability problems for more than 9 hours on December 15th


According to WebSitePulse, the Best Buy website was unavailable from 11:30 pm EST on the 14th, up until 8:30 am EST on December 15th.

Late evening and early morning online visitors of one of the leading web destinations during the Holiday shopping season found a non-functioning website with a message asking them to come back later.

The alarm was triggered by the WebSitePulse monitoring agent in Los Angeles, CA that first detected the malfunction at 11:19 pm EST on the 14th. BestBuy.com functionality was immediately tested from multiple monitoring locations of the WebSitePulse global monitoring network, as well as by an authorized technician, as part of the standard false alarm prevention procedure. The service was restored by 08:30 am EST on the 15th.

The event was reported by InformationWeek and more details can be found here

BestBuy.com is included in the 2006 Holiday Season Web Performance and Uptime Report generated daily by WebSitePulse between November 24st and December 31th 2006 and available through an RSS feed.