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May 17, 2007

Hallmark.com experiences website problems right before Mother'S Day

Starting at 8:30 in the morning and during the whole day, up until 7:15pm, the Hallmark website was not accessible most of the time, returning either 'Service Unavailable' errors or not responding at all. During the short periods of time when our tests showed their online transaction sequence was working, we recorded very high response times. We believe Hallmark.com struggled with capacity and was not able to service any online customer requests.

Hallmark.com was one of six key online retailers monitored by WebSitePulse from May 8-14, 2007. Other websites monitored included AmericanGreetings.com; FTD.com; MarthaStewartFlowers.com; ProFlowers.com; and TeleFlora.com. Please check the full Report for more details.

The daily Average Response time from all six monitored websites was 5.12 seconds, which, by comparison, is about five times slower than the tax-related websites we monitored between April 5th and April 26th of this year.