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Websitepulse 2011 Tax Performance & Uptime Report Summary
This year, for a sixth consecutive time, WebSitePulse monitored thirteen of the leading online destinations for tax filing. As you can see in the results below, most of them delivered a performance which matches the industry standards. Their services were consistent, fast and reliable.
There was one major incident only and you can find more about it in our Report Highlights section. The sporadic connection errors that plagued the site affected not only its daily performance, but its overall uptime statistics as well.
In general, seven of the monitored websites functioned without any interruptions and hit the 100% uptime mark. The downtime of the other six websites was caused only by some brief disruptions related to network latency.
The WebSitePulse Performance Reports measure uptime and response time as the most important metrics for the availability and the reliability of any web-based operation. To provide accurate results, we measure the performance of a complete web transaction which simulates the typical End User’s interaction with a website. The measurements of the multi-step online transactions were made every 15 minutes, simultaneously from 3 different monitoring locations.
WebSitePulse advanced monitoring system has automated, built-in false alarm prevention and error verification controls that ensure the reliability of the measurement results. Also, in case of detected errors, WebSitePulse experts and engineers are available 24/7 to analyze the data, and to recommend additional actions to better understand and explain the malfunctions.
The summarized numbers and averages for the entire monitoring period are shown in the tables below:
Average Response times for the whole period
Average Uptime for the whole period
Best regards, and takeITeasy™ with WebSitePulse™
Iavor Marinoff, CEO
The 2011 Tax Reports reflect a complete web transaction, representative for the End Users' interactions with a website. The reporting period covers the dates between April 05 and April 18, 2011. Performance and availability measurements are made for a typical multi-step web transaction at 15 minute monitoring interval, every day between the hours of 6AM and 3AM EST. Between 3AM and 6AM is the time when a scheduled maintenance most likely will be performed by IT staff and that is why we automatically suspend the monitoring process during this time every day. The WebSitePulse application monitoring service is used to collect data and to create the reports.
The steps in each transaction are comparable for all websites, and reflect the real online user and tax e-filer experience. The simultaneous monitoring is performed from 3 US-based locations of the WebSitePulse monitoring network: San Francisco, CA, Chicago, IL, and Washington, DC. In case of a detected malfunction or unavailability, the system performs automated error verification from 3 independent resources and only after the above procedure is performed and has returned consistent results, the detected error is confirmed, recorded, and included in the daily performance reports. In these cases, an advanced WebSitePulse exclusive feature comes into play - Forced Monitoring -, which automatically switches to a 3 minute monitoring interval for increased accuracy.
WebSitePulse is a leading provider of global, independent, and objective availability and performance monitoring of web sites, servers, network components, web applications, e-business- and email round-trip transactions.
For more information about this report please contact:
George T., CTO
WebSitePulse launched the Performance and Uptime Reports program to keep the general public and the Internet community informed about the performance of spe cific websites and the challenges their webmasters, owners and operators are facing on a daily basis, especially when the web traffic intensifies due to som e special events through the year. Some of the most popular web destinations, related to each particular event, are selected for the purpose of the Reports, and data from their performance measurements is made available on the WebSitePulse public website.
With the intention to broadly disseminate this information for the benefit of the Internet community, we encourage the use of this information without prior approval and under the following Terms and Conditions:
The Data from the performance measurements cannot be changed or manipulated and should be used "as is".