How to Customize Contact Types

September 30th, 2015
Posted in Monitoring

Monitoring your website's availability and performance has proven to be a crucial part of the responsibilities of web-business owners. Knowing about a problem with your website or application on time helps you avoid possible downtimes and clientsand revenue loss. That is why we make sure to alert you in all possible ways. In this article we will introduce you to the Contact types we support, how to set them up and how to use them.

Contact Types

  • Email
  • SMS
  • iOS & Android device
  • Voice call
  • Instant messanger
  • Pager
  • URL
  • SNMP


The email contact is one of the most used and preferred in the IT world. It is reliable and easy to set up. Here’s how:

  • Fill in the new contact's name and the email address itself.

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  • Specify the contact's availability (this is optional – do not change those settings in case you want the contact to be active 24/7).
  • Configure the alert content that you want to receive. Note that there is a default alert message for each target and alert type. You can choose to modify the content of the alerts using the tags from the list provided.
  • Configure the alerts for the respective contact. You can choose between connection and content related alerts, timeout warnings and recovery messages. The “failures before sending an alert” option allows you to define how many times the target in question has to be reported down, before an alert is sent. The “Maximum alerts per cycle“ value defines the maximum alerts that will be sent to your contact after the first consecutive failure is detected. The “Alerts cycle” itself is the value, which specifies the time frame after which our system will restart the escalation schedule of the target.
  • Configure the reports that your contact will receive by email. You should click the "Add new report" to create a new report or select an existing contact and copy the reports from it.
  • Last, review and confirm the new contact's configuration.


The SMS contact's configuration is almost the same as the email's, except for the first step. Here you have to provide your name and number and select your preferred SMS Gateway – currently you can chose between four options. We always want to make sure that our clients have the best configuration and that is why we recommend testing the delivery first, before choosing the SMS Gateway.

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iOS and Android Device 

As with the SMS contact, only the first step differs from the Email contact's configuration.

  • Choose a friendly name for the contact, then add your device from the drop down menu

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Voice Call

Simply provide your name and phone number and chose one of the two available Voice call gateways:

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Instant messenger

Enter your name, your screen name and choose the messenger type from the drop down menu. You can select between the following options:

  • Yahoo
  • ICQ
  • MSN
  • Jabber
  • Skype
  • Gtalk

The Timezone of all Contact types by default is set according to your account's Time zone, but you can change it as per your likings (e.g. in case you have a contact in another country).

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If you are still a fan of this old-school device, we are here for you. You can set your pager's contact by simply providing a name, the pager's number and the mobile operator (the last one is optional). Keep in mind that as of now, we support pages to US, Canada and UK phone numbers.

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In case of an error, the URL contact will open a specific page. You can use this service to reboot your server or perform any other action that can be triggered by opening a specific web page. Our monitoring agents support both HTTP and HTTPS protocols. The URL can be requested using either GET or POST request methods. And here is how this alert method works:


The alert details are sent as a single GET or POST parameter. The parameters are appended to your URL so that you can record them in your database or process them within your web application. In order to easily process the information sent by our monitoring agent, we recommend you to modify the contact's alert contents.

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Provide the contact's name and the SNMP server. Using Trap OID is optional. Here's how this contact alerting works:

A SNMP trap will be sent to the configured server. Keep in mind that this contact type cannot receive reports by email. You can download the MIB file (that defines the traps sent by our monitoring agent) either from the contact's configuration page or from the following URL:

Note that no additional fees are added for receiving SNMP traps.

Now that we have covered all Contact types that we currently support, feel free to create the one that best meets your technical and budget needs. In case you have questions, need additional information or assistance – we are here for you 24/7.

How to Customize Alert Contents

September 15th, 2015
Posted in Monitoring

There are many reasons to set up customized alerts from WebSitePulse, such as:

  • You are parsing the content of the alerts with another notification and/or monitoring tool.
  • You need specific data in the alerts (last resolved IP, the first 100 bytes of the response we received from your server, etc.).
  • You only want to receive 1 SMS notification (usually up to 160 characters per message)  when we detect a failure.

How to Customize Alerts

Customizing alerts contents is an easy and straight forward process that you can do in less than 5 minutes. Here’s how:

Go to Contacts and then click “alert contents”.

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Once there, you need to choose the notification contact for which you want to customize the alerts, the target type and alert type.

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If the alert contents for a specific contact are already modified, you will see a modified link on the right hand side of the contact in question. Clicking it will show you exactly which contents were modified and for which target types the alerts are going to be different than the default ones.

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To get the default alerts for a modified contact, click on the "reset" link next to the specific target and message type. Тo modify the contents for a specific contact but for all target and alert types, select the contact and choose to modify all target and alert types.

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By clicking „modify“ you will proceed with the customization. Кeep in mind that there are going to be 76 different alert contents which you have to modify if you decide to do that for all types of targets and alerts.

The best option here is to modify only the contents for the specific levels of monitoring you use. If you have performance targets, for example, and you do not have any other types of targets, there is no point in customizing the alert contents for the other target types simply because you will never receive such alerts. If you follow that advice, you will save a lot of time and you will not be frustrated with the customization process.

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Here is the actual customization section for the alert contents.

At the very top of the page, you will see a list of the contacts for which you want to make the changes. You can select a single contact or multiple contacts and edit the contents simultaneously.

Under the list of the contacts, you will see the target and alert types for which you will be making the changes.

You can use tags in the subject and body of the notification messages. I will soon publish a detailed post on the possible tags and the information they will include in the alerts if you decide to add them.

You can also set maximum alert size (the number of characters in the alert message) and a reply to a mail address.

For the performance target type, there are nine possible notifications and by clicking “save” and “next step” you will be able to customize each and every one of these notifications. You can stop the process at any time and just save the changes you have made so far by clicking the „save“ and „finish“ button. By clicking “cancel” the changes will not be saved and you will be taken back to the alert contents section of your account.

How to Earn with WebSitePulse

August 19th, 2015
Posted in WebSitePulse News

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Looking for an extra income? We’ve got an idea: why don’t you enroll in our affiliate program to start cashing in?

With over 37 000 satisfied customers around the world, we are now giving you the opportunity to become our affiliate partner and earn one of the highest referral commissions in the industry. Even if online marketing is not your strong suit, you can take advantage of our ready-to-use marketing tools and start making money. It really is that easy.


To enroll in our program, you should simply submit an online application via our site:

We will review your application and send you an e-mail notification within 2 business days.


We may reject your application in case your website contains illegal, threatening or defamatory content. Also, if you plan to use extensive messaging, which we call “spamming” by the way, or decide to place multiple direct links on blogs,  message boards and such, unsolicited email, etc., please note that you risk compromising your affiliate account this way. Of course, it's best that you read our full Terms and Conditions  (you know, the part which everyone scrolls quickly and agrees to) to get a better idea of what you can and cannot do.

So, without further ado, let's get to the serious part:

How Our Affiliate Program Works:

Once approved, we will:

  • Configure an affiliate account for you located at our resellers’ interface.
  • Email you the credentials. After login in, make sure you locate the Billing info section, so you can submit your personal details and receive our payments.

Next, you need to figure out what your affiliate commission is going to be as we give you the opportunity to select from three types of campaigns. You can create the following campaigns - one at a time:

  1. One-time commission: 20.00% of the 1st paid invoice of the referred client.
  2. Limited-time commission: Higher percentage for a short period - 10.00% of the payments for 3 months.
  3. Lifetime commission: Lower percentage for the lifetime of the referred account - 5.00% of every paid invoice.

Now remember, you can create up to ten campaigns, but you can refer a customer to a single campaign only.


If you are finished setting up your campaigns, go to the Link Generator area and generate your own, unique link. This link contains a unique ID which we will use to track all customers you refer to us for the respective campaign. After you get the link, you can use it on any of our logos and place it on your website(s).

What You Should Know:

You will earn a commission based on the paid invoices for WebSitePulse accounts, purchased by customers who followed the affiliate link on your site to WebSitePulse, or provided your unique affiliate ID upon subscription, unless agreed otherwise.

Commissions that have been due for over 30 days and are over $ 50.00 will be eligible for claim. We do that to ensure that a customer has not made use of our 30-day money-back guarantee to get a refund.

If a customer receives a refund or credit for a product that generated a commission under this paragraph and we have paid you the commission already, we will deduct that commission from your next payment.

If you close your affiliate account or this affiliate account is terminated by WebSitePulse, any commissions over $ 5.00, which are not claimed at the time of the account closure, will be eligible for claim and will be paid no later than 90 days from the termination.

That's pretty much it. Happy hunting!



















WebSitePulse 2015 Mother's Day Retail Performance and Uptime Report

June 10th, 2015
Posted in Performance Reports

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WebSitePulse is monitoring 12 of the most popular online shopping destinations for the 2015 Mother's Day. The measurement results from monitoring a typical online shopping customer transaction reflect the performance levels and the availability of the seven websites related to the increased Internet traffic during the period.

Continuous website monitoring for all eight Internet retailers covers the period May 1 through May 10. You can find the daily reports and graphical charts showing the results from the previous day and for the entire monitoring period up to date at

WebSitePulse 2015 Valentine's Day Retail Performance Report [INFOGRAPHIC]

February 20th, 2015
Posted in Performance Reports

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St. Valentine’s Day is over and so is the monitoring of 7 of the most popular websites for Valentine’s gifts.

During the period from January 31st until February 16th we monitored 7 websites and reported their performance and availability daily. The idea behind was to see how they would handle the heavy traffic flow during the Valentine’s shopping fever.

Here’s what we found: 

Response time scored the lowest response time – 7.51 seconds. That means visitors didn’t wait long to load certain pages. had 25 seconds of response time on average. Since this was a little too high, it’s possible that some impatient visitors switched to a competitor. In fact, four of the monitored websites had high response time meaning they had difficulties handling the heavy traffic load. 


As far the availability (uptime) is concerned, was available almost the whole time – 99.98%. was up 99.97% of the time. The rest of the websites remained in the 99’s per cent availability, which is quite an achievement.