Is It Necessary to Monitor Business Calls and Messages?

Posted on February 29th, 2024 by Simon Rodgers in Monitoring

Call center with people communicating

Imagine a scenario in which you take a call from a customer who tells you that a customer service agent promised them a full refund. This confuses you because the reasons do not meet the criteria for a refund. However, you have no evidence to prove the customer is telling the truth. Now, if only you could check what had been said on the call.

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What is Synthetic Transaction Monitoring? (And How Does it Affect User Experience)

Posted on January 22nd, 2024 by Simon Rodgers in Monitoring, Explainer

Synthetic transaction monitoring

In today's world, your web applications must work properly to capture your audience's attention and keep them on your website for longer than a few seconds. It's a battle to keep potential customers engaged, and you'll lose out on valuable leads if your website isn't performing optimally.

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The Psychological Impact of Website Downtime on User Trust and Brand Perception

Posted on September 18th, 2023 by Simon Rodgers in Monitoring, Explainer

Website downtime & user trust

Website downtime refers to the period when a website is inaccessible or experiences disruptions, resulting in users being unable to access its content or services.

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How to Utilize Dark Web Monitoring Protection

Posted on August 25th, 2023 by Simon Rodgers in Monitoring, Guides

Dark web

Odds are, you've heard about the dark web. Nevertheless, you may be unsure about its threat to your business and how to address it.

The dark web is a set of anonymously hosted websites within the deep web accessible through anonymizing software, commonly "TOR" (The Onion Router). The anonymity these websites provide makes them the perfect online marketplace for illegal activities.

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The Benefits of Using Application Performance Monitoring Software for Website Performance Optimization

Posted on August 15th, 2023 by Simon Rodgers in Monitoring, Explainer

Application performance monitoring

Website performance optimization has become critical for businesses in this digital era. If you want to maintain a competitive edge and ensure exceptional user experiences, application performance software is necessary.

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