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Websitepulse 2014 Tax Performance & Uptime Report [INFOGRAPHIC]

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Posted on April 30th, 2014 by Boyana Peeva in Monitoring

2014 tax return websites downtime and response time

Tax return season is over and the U.S. Internal Revenue Service (IRS) reported that millions of dollars in fraud were filed this year.

Just days before the April 15 deadline, the IRS started 295 identity theft investigations pushing the total number of active fraud cases to more than 1,800, according to newsnet5.com.

"Identity theft is one of the fastest growing crimes nationwide, and refund fraud caused by identity theft is one of the biggest challenges facing the IRS," said IRS Commissioner John Koskinen.

Fraud cases increase right before the deadline simply because most people wait until the last minute to file their tax returns online.

Little can be done to avoid identity theft or a fraudulent tax return except being alert and choosing a trustworthy tax return website. On the other hand, tax return websites should be prepared to protect their clients from fraudsters but they should also ensure their websites are up and running 24/7.

Websites are usually likely to experience traffic outages right before the end of the tax return period, disabling customers to save or submit their tax information on time. Disappointed customers would then be highly unlikely to return to the same tax return websites next year.  We couldn’t tell whether there were clients who could not register successfully, but we could tell how each of these websites performed during the monitoring period, as we were reporting their response time and availability on a daily basis. Olt.com, for example, was having great performance and availability until the last day, April 15th, when it experienced traffic overload resulting to the website being unavailable during 7 hours of the monitoring period. The 7 hours of downtime may not be much, but compared to the other websites, it was the highest. The rest of the monitored websites performed quite well, as the majority demonstrated 100% uptime.  As far as the total response time, taxbrain.com scored an average of 22 seconds which again, is not much, but compared to freetaxusa.com with only 2 seconds of load time for the whole monitoring period, would be considered high.

For details, see the infographic above, or see the 2014 tax performance and uptime daily reports.

2014 Tax Performance and Uptime Report

Boyana Peeva

Believes that the glass is rather half-full and that nothing is bigger than the little things. Enjoys writing, reading and sharing content – information is power.

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