How CRM software works - Creating customer satisfaction with a click

Posted on March 19th, 2018 by Erica Silva in Guest Posts

Claiming customer satisfaction and loyalty has never been more difficult. With a large variety of choices available in almost every industry and business sector, the impact on the business environment has been significant.

Customer Service


Response time standards

Posted on March 9th, 2018 by Damien Jordan in Monitoring

Website loading time

We all like fast sites, especially in 2018. But how can we determine if a website is snappy enough? Are there any response time standards that we can refer to? Do search engines prefer fast-loading sites as well? This article will answer those questions.


Net Neutrality Explained

Posted on February 6th, 2018 by Damien Jordan in Industry News

Fight for net neutrality

The web has always been a place where freedom of speech, freedom of choice and freedom to control your online experience have been the main structural pillars that define the Internet as we know it. However, all these main pillars have been in jeopardy since the FCC (Federal Communications Commission) killed net neutrality on Dec 14, 2017 in a 3-2 vote, thus putting away the just two-year-old net neutrality rules, which prevented ISPs (Internet Service Providers) from blocking and throttling traffic, as well as speeding up websites and content they have been paid for. Basically, the FCC wants to change the way the Internet has always worked.


5 Reasons Agile Testing Can Save Your Software

Posted on December 22nd, 2017 by Alycia Gordan in Guest Posts

Agile Testing is Different

The growing demands of the software industry require software developers to be more competent than ever. In today’s fast-paced world of technology, the customer’s expectations are increasingly high. They want the software/app to work flawlessly and will not hesitate in removing the product from their database if it doesn’t work as marketed. Additionally, software projects often go over the budget leading to dissatisfaction amongst the stakeholders.


Website Speed and SEO

Posted on December 13th, 2017 by Damien Jordan in Monitoring

Keep Calm the Page is Loading

Do you hate waiting? We all do, especially when living in a world that is so dynamic and fast-moving. People are getting more impatient and more demanding when it comes to services, that they are no longer happy when the services are just good - they also want them to be fast. The Internet is no exception – your page has to deliver the proper content, and it has to deliver it FAST.