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WebSitePulse Survey Results

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Posted on November 20th, 2013 by Boyana Peeva in Tech

We have recently conducted a survey asking our clients to share their experience with our services. The purpose of the survey was to gain detailed feedback on the level of satisfaction among them and the popularity of each of our services. As a show of appreciation, we promised those who spared 10 minutes of their time to fill out the survey, to be included in a draw to win one of three $100 Amazon gift cards.

See the questions and answers now:

Have you had any issues with your monitored target(s) recently?

Have you had any issues with your monitored target(s) recently?

49% of all respondents said they have not had any issues with their monitored targets within the past few months. Those who did (33%), however, usually experienced problems with the availability of their servers and/or websites, and only 16% had problems with the response time

Did our website monitoring service help you?

Did our website monitoring service help you?

 

In the cases when our clients did have availability and performance problems with their websites and were using our website monitoring at the time, we detected the correct issue, and alerted them in a timely matter. This way, they were able to fix the issue with a minimum revenue loss. See "Why monitoring your website matters."

Did our server monitoring service help you?

Did our server monitoring service help you?

 

Our server monitoring clients also said we managed to alert them on time and detect the right issue when they were having trouble with their servers. If you have not used this service yet, check out what server monitoring is all about. It might save you a lot of trouble, so no wonder why most of our clients use it along with website monitoring. 

Have you had any problems with your email system recently?

Have you had any problems with your email system recently?

 

Most of our respondents (73%) have not had any issues with their email system within the past few months. Those who did, however, experienced troubles sending emails which were not received; never received emails that were sent to them, or received emails with a great delay. 

Did our email monitoring service help you?

Did our email monitoring service help you?

Fewer of our clients are using email monitoring which is why 49% of the respondents could not say whether our email monitoring service would have been useful to them. However, most of those who are using it (51%), said we detected the problem properly and alerted them on time. Only 3% of the respondents using email monitoring said they were not satisfied with this service. See what email system monitoring with round-trip service is all about, and why you may need it. 

Have your website visitors experienced problems with multistep interactions on your website?

Have your website visitors experienced problems with multistep interactions on your website?

 

Most of the survey respondents (76%) said their website visitors did not experience any trouble with multistep interactions on their websites. However, transaction monitoring is important as it provides a realistic insight into what end-users are experiencing when performing any type of e-business transaction on a website. Thus, if our clients do not use transaction monitoring, they may not even know whether their website visitors experience any technical issues because their online visitors would not always alert them of a problem when performing any multistep interactions. Online visitors are more likely to switch to a competitor immediately, rather than reporting a technical problem they are currently experiencing.  

Did our transaction monitoring service help you?

Did our transaction monitoring service help you?

 

Those, who did use the transaction monitoring service and happened to have transation issues on their websites, said we detected the right issue and alerted them on time, so they could again fix the problem quickly and with a minimum revenue loss. 

Do you use in-browser monitoring?

Do you use in-browser monitoring?

In-browser monitoring is the least popular monitoring service amongst our clients, as 51% of the respondents said they didn't know what in-browser monitoring was. In fact, in-browser monitoring is one of the newest and most accurate monitoring tools out there today. So, what makes it so extraordinary and is it worth the investment? Read our blog post on in-browser monitoring to see whether it might come handy to you. 

WebSitePulse offers a free trial for any of the services described above. If you haven't used any of them yet and don't know whether they could be really of help to you, why not call us at 1-888-WSPULSE ext.2 or email us at support@websitepulse.com, so we could point out the best solution for your needs?

As for the Amazon gift cards, we will announce the 3 winners on Friday, so stay tuned.

Boyana Peeva

Believes that the glass is rather half-full and that nothing is bigger than the little things. Enjoys writing, reading and sharing content – information is power.

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