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Uptime monitoring service

Uptime monitoring is the process of regularly checking whether a website, server, or network is available and functioning properly.

It is a critical component of a company's IT infrastructure, ensuring its online services are always up and running, minimizing downtime, and maximizing availability.

Our monitor regularly checks your web services at set intervals to ensure they respond to requests and perform as expected. If they are not responding or are experiencing issues, the uptime monitoring tool will immediately alert the system owner or administrator so that they can take appropriate action to fix the problem.

Availability monitoring is important because it helps ensure that online services are available and functioning properly for the users and can help identify and resolve issues before they become significant problems.

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Website availability monitoring is one of the most common forms of monitoring. It involves monitoring the website performance, accessibility, and functionality from different locations.

Website's uptime monitors ensure that the website remains accessible to the users and the business does not lose customers due to website downtime or ad money due to an inaccessible website.

Website monitoring tools are often used to ensure the quality of the web page speed and the availability of critical online services, such as e-commerce sites or financial systems.

Various factors, such as server issues, internet connectivity problems, or website errors, can cause website downtime. By using our website monitoring services, businesses can detect downtime issues quickly, get notified immediately, and take the necessary steps to resolve them.

If a website is not responding, its response time or page speed is slow, or it is experiencing issues, our website monitoring solution will alert you so you can take the necessary actions. We will also advise you on addressing the problems, like improving your website load time.

Our website uptime monitor also provides a comprehensive view of a website's performance and availability.

Server availability monitoring is another essential aspect of uptime monitoring. It involves monitoring the server's availability and responsiveness to requests. By monitoring server uptime, businesses can detect server downtime issues promptly and take necessary actions to resolve them. Uptime checks ensure that the server is always available and the services provided to users remain uninterrupted.

Hardware failures, software issues, or network problems can cause server downtime. Server monitoring is an important aspect of system administration, as servers are often critical to the operation of an organization.

Server downtime can result in data loss, service disruption, and loss of revenue.

WebSitePulse's monitoring agent can monitor any server it has access to, including DNS servers, SQL servers, mail servers, FTP servers, and virtual servers.

Network uptime monitoring is the process of monitoring the network's availability and connectivity throughout all network devices. It also tracks the bandwidth usage to detect any potential bottlenecks.

It involves monitoring the network's components, such as routers, switches, and firewalls, to ensure they function correctly.

Network downtime can result in slow loading time, service disruption, data loss, and loss of revenue. By monitoring network uptime, businesses can detect network downtime issues promptly and take necessary actions to resolve them.

Network availability check ensures that the network is always available and the services provided to users remain uninterrupted.

How is service uptime measured?

Service uptime is typically measured as a percentage of the total amount of time that a web service is available and functioning properly. The formula for calculating uptime is:

Uptime = (Total time - Downtime) / Total time x 100%

To calculate the uptime, you need to know the total time the system or service was expected to be available, represented by "Total time." This could be a day, a week, a month, or any other time period that is relevant to the system or service being monitored.

You also need to know how much downtime the system or service experienced during that period, represented by "Downtime".

Once you have these values, you can use the formula to calculate the uptime percentage. You subtract the total downtime from the total time and divide the result by the total time. Then, you multiply the quotient by 100 to get the uptime percentage.

For example, if a website were expected to be available for 30 days (720 hours) and experienced 10 hours of downtime during that period, the uptime calculation would be:

Uptime = (720 - 10) / 720 x 100% = 710 / 720 x 100% = 98.61%

This means that the website was available and functioning correctly 98.61% of the time during the 30-day period.

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Key Features of our Uptime Monitoring Solution

  • Monitoring Frequency

    You can monitor your server, website, or network at different monitoring intervals, from every minute to once a day, to promptly detect any downtime or issues with the monitored system.
  • Multiple Geographic Locations

    Anywhere from every 30 minutes to every 24 hours.
  • Real-time Alerts

    Get instant alerts as soon as downtime or any connectivity issues are detected. You can set your alerts as email notifications, SMS messages, voice calls, instant messenger, pager, SNMP trap, and URL notifications, ensuring administrators can promptly address the problem.
  • Reporting and Analytics

    Detailed performance reports, metrics, and historical data are available through our monitoring solution. Get information about all downtime alerts, website's availability, speed tests, and track network timings. Gathering data from our uptime monitoring tool, you can analyze this information to identify patterns, troubleshoot recurring issues, and make data-driven decisions to improve system reliability.

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Benefits and Business Impact of Uptime Monitoring

Checking the availability of your service is crucial. Without a website available to the end-user at any time of the day, resources will go to waste.

  • Enhanced Customer Satisfaction

    By ensuring site's availability, high web server uptime, and minimizing downtime, uptime monitoring tools improve the overall user experience, which leads to increased customer satisfaction and retention.
  • Increased Revenue

    Uptime monitoring helps prevent revenue loss resulting from the website or service unavailability. By ensuring that customers can access and use your offerings consistently, uptime monitoring indirectly contributes to revenue growth.
  • Improved SEO

    Search engines prioritize websites that are consistently available and accessible. Uptime monitoring helps maintain a strong online presence, positively impacting search engine rankings and attracting organic traffic.
  • Preventing Losses

    Downtime can lead to financial losses, reputational damage, and missed business opportunities. Reliable monitoring solutions help proactively detect and address issues, minimizing the impact of downtime and potential losses.

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Frequently Asked Questions

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Monitoring Monitoring

  • 24/7 remote monitoring Monitor virtually any TCP/UDP service and device connected to the Internet.
  • Monitoring interval up to every minute Monitoring intervals can be set up at 1, 2, 3, 5, 10, 15 and higher minutes down to once every couple hours.
  • Forced monitoring upon error detection If you use higher monitoring intervals such as every 10 or 20 minutes, once an error is detected, monitoring automatically switches to a monitoring interval as low as 1 minute providing you with quicker "recovery" status and more precise statistics.
  • Multiple monitoring locations For each target you can select the locations it will be monitored from simultaneously; In case of a detected malfunction, data from simultaneous monitoring allows immediate and reliable allocation of the source of the problem.
  • Redundant global monitoring network with failover All monitoring locations of our Global network are monitored for availability and connectivity; if any of them fails or loses connection to the Internet, all monitoring processes are automatically transferred and start to perform from another monitoring location which is fully functional at that time.
  • Configurable downtime periods If you have scheduled maintenance windows, configure time periods for each target during which monitoring will be automatically suspended and then automatically resumed at the end of the period to avoid unnecessary alerts.
  • Custom time zone for every target Select specific time-zone for every target based on its location or your preferences; all timestamps for this target are shown in its time-zone.
  • Suspend/activate monitoring at any time Manually suspend monitoring of any or all targets and manually resume monitoring when needed.

Alerting Alerting

  • Multi-media alert notifications Alerts can be delivered via email, text message (SMS), voice call, instant message, IOS or Android push notifications, SNMP traps or HTTP requests.
  • Multi-level location notifications Notifications can be configured for each monitoring location for a specific target; you can be notified about errors from some locations and not from others; there is also an option where you can be notified from a specific location only if the others did not send any notifications.
  • Advanced alert escalation schedule Receive alerts only for specific error types or after a specific number of failures; select the number of failure notifications to be sent if the problem continues; alert cycles - restart the alert cycle if a target is down for too long.
  • "Do not disturb" periods Time periods during which no alerts will be sent to the contact.
  • Custom alert contents Different alerts for different errors; custom alert sender; custom message length; custom message contents with target-specific tags of information.
  • Custom time zone for every contact Select specific time-zone for every contact based on its location or your preferences; all timestamps for this contact are shown in its time zone.
  • Target dependency rules for alerts optimization Create custom dependency rules for each target to modify the alerts behavior based on the current status of one or more targets. For example if a target depends on another one that is currently down, no alerts will be sent for the first one, avoiding unnecessary alerts.
  • Multi-level location correlated notification system Detected errors are correlated in real time across multiple locations, and notifications are sent only if all or certain number of monitoring locations report the same error.
  • Three configuration levels Normal level - alerts are sent if at least one location has detected an error; strong level - alerts are sent if at least 50% of the monitoring locations of a specific target have detected an error; strict level - alerts are sent only if 100% of the locations monitoring a specific target have detected an error.
  • Multiple voice and SMS gateways For better and faster alert delivery, we maintain multiple SMS and voice gateways; when creating or editing an alert contact, you can test and choose the best gateway for each voice or SMS contact in your account.

Reporting Reporting

  • Detailed real-time reports Variety of online reports containing up to the minute details from multiple monitoring locations including the latest checks made; reports include daily, weekly and monthly summaries, uptime/downtime, average response times by day and week, status history by month; reports can be emailed to one or more email recipients in your account or can be displayed publicly on your website or on another domain.
  • Response time breakdown Details for DNS, connect, redirect time, first byte and last byte times.
  • Multiple locations reports Compare the monitoring data and statistics from different monitoring locations of a specific target.
  • Timestamps in local time-zone As each target has its own time-zone, all reports are shown in the target local time-zone.
  • Traceroute upon connectivity errors Every time a connectivity error is detected, a traceroute will be performed from the monitoring location to the monitored target, and the results will be saved for future display in the reports; the traceroute results can be included in the email alert.
  • Download raw monitoring data The raw logs are available for download in various formats (XML, CSV, TXT), which then can be used to create your own reports.
  • Advanced real-time APIs Your applications can connect to our system and get real-time data about a monitored target.

See details for the common features that you get with any WebSitePulse service

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