Is It Necessary to Monitor Business Calls and Messages?

Posted on February 29th, 2024 by Simon Rodgers in Monitoring

Call center with people communicating

Imagine a scenario in which you take a call from a customer who tells you that a customer service agent promised them a full refund. This confuses you because the reasons do not meet the criteria for a refund. However, you have no evidence to prove the customer is telling the truth. Now, if only you could check what had been said on the call.

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7 Reasons Why You Need Data Loss Prevention For Your Business

Posted on February 13th, 2024 by Simon Rodgers in Security, Explainer

Shield protecting data

Protecting sensitive data in an increasingly digital world is becoming more and more challenging.

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A Step-by-Step Guide to Conducting a Website Security Audit

Posted on January 30th, 2024 by Simon Rodgers in Guides, Security

Website security

In the modern world, few things are as important for a business as its website. That's because websites are the main interface through which customers tend to interact with your brand and the main location at which customers make orders. For other types of business, websites are the primary point of communication between clients and employees.

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What is Synthetic Transaction Monitoring? (And How Does it Affect User Experience)

Posted on January 22nd, 2024 by Simon Rodgers in Monitoring, Explainer

Synthetic transaction monitoring

In today's world, your web applications must work properly to capture your audience's attention and keep them on your website for longer than a few seconds. It's a battle to keep potential customers engaged, and you'll lose out on valuable leads if your website isn't performing optimally.

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7 Common SSL Certificate Errors and How to Fix Them

Posted on December 29th, 2023 by Simon Rodgers in Lists, Security, Explainer

SSL Certificate error warning

No matter what industry you work in, your customers need to trust you. And, with 70% of internet users now taking various steps to protect their digital footprint online, your website must be secure.

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