Imagine a scenario in which you take a call from a customer who tells you that a customer service agent promised them a full refund. This confuses you because the reasons do not meet the criteria for a refund. However, you have no evidence to prove the customer is telling the truth. Now, if only you could check what had been said on the call.

Website downtime refers to the period when a website is inaccessible or experiences disruptions, resulting in users being unable to access its content or services.

Odds are, you've heard about the dark web. Nevertheless, you may be unsure about its threat to your business and how to address it.

The dark web is a set of anonymously hosted websites within the deep web accessible through anonymizing software, commonly "TOR" (The Onion Router). The anonymity these websites provide makes them the perfect online marketplace for illegal activities.

Website performance optimization has become critical for businesses in this digital era. If you want to maintain a competitive edge and ensure exceptional user experiences, application performance software is necessary.

If you operate any website, there is nothing more frustrating - and annoying - than getting a message that your website is down. There can be many reasons why you are experiencing downtime, but the results are usually the same; lost revenue, customers going to competitors, and either IT staff running about or angry calls to your host or ISP.

Every organization wants to avoid downtime when it comes to their website. High levels of uptime can mean higher revenue and show customers and potential customers that they can rely on you. Just what is uptime and downtime? And how can you look to improve your uptime using monitoring tools and other processes?