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| What is the advantage for me of the WebSitePulse remote monitoring service? |  |
It is very important that your website responds quickly and is accessible for your customers, users and visitors all the time. A website that is frequently inaccessible or slow to respond is likely to lose you business and destroy customer loyalty.
WebSitePulse is a leading provider of global, independent and objective monitoring of the availability and performance of web sites, servers and network components, e-business transactions and web applications, email systems and email round-trip transactions. The advanced monitoring service ensures reliable early problem and error detection with multi-stage verification process, followed by real-time multimedia alerts. When there is a problem, you will be the first to know, so you can begin troubleshooting before your customers start calling you. Evaluate your Web Hosting company and require better service or select a better web-hosting provider.
- 24x7 website and its key components monitoring
- Immediate notification of problems
- Web-based real-time reports of historical data
- Quick and accurate diagnosis of problems when they do occur
- Requires zero capital investment
- Instant set-up and immediate results
- No software to install or maintain
- No integration issues and no technology risk
- Measures end-user perspective
- No technical experience or training necessary
- Scalable to meet growing enterprise and e-business demands
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| Is your monitoring service guaranteed? | |
Yes. We stand behind our monitoring service with a 30-day Money Back Guarantee. If for any reason you are not completely satisfied with our services and decide to cancel your service account within the first 30 days, we will gladly provide you with a full refund.
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| Do I have to download and install client software on my website to use your monitoring service? | |
Absolutely not. We monitor your website, server or web application remotely over the web, so WebSitePulse does not require any software at the client side.
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| Is there a set up fee to open a monitoring service account? | |
No. There is no set up fee for opening a monitoring service account.
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| Can I cancel my service account? | |
Yes. You can cancel your service account at any time. To cancel your account, log in and select "Remove account". By confirming, your account will be canceled and all services will be terminated.
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| Is there a cancellation fee? | |
No. For whatever reason you decide to cancel your service account, there will be no cancellation fee.
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| What exactly is being checked and monitored? | |
We check and monitor the availability, response time, DNS lookup and relative performance of your website and its server protocols. We also check the file size of a particular page, the content and if predefined keywords are found. For more details please refer to the Features page.
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| My Website is hosted with an ISP. How would your monitoring services help me? | |
Your ISP cannot check if your Website is accessible from outside, where your Customers are. When WebSitePulse.com monitors your Website, it does it remotely simulating your real Customers’ experience.
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| What types of applications are monitored? | |
The WebSitePulse.com service monitors HTTP web servers; HTTPS secure web servers, SMTP and POP3 email servers, FTP, DNS, Telnet and any custom protocols. WebSitePulse.com is constantly adding new features and additional application types to keep up with our clients' changing needs.
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| What should I monitor? | |
To ensure that your website is working properly, all available servers need to be monitored. These are: the HTTP server which delivers you website pages, the HTTPS server if you have secure area on your website and use the Secure server, the FTP server if you provide files for download to your customers, SMTP and POP3 servers to make sure your incoming and outgoing email is moving, etc.
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| I can monitor my own servers locally. Why do I need WebSitePulse.com? | |
Often, your servers appear to be working just fine from within your office. You can retrieve web pages, ping the router, etc. WebSitePulse.com does more than monitoring the up/down status of your website and web server. Individual servers (SMTP, DNS, HTTP, etc) are checked with their respective protocols to ensure the server itself is responding properly. Most importantly, WebSitePulse.com tells you if your servers are really available to your customers and to the rest of the world, because we perform monitoring over the internet from different worldwide locations. You will always know with certainty that mail is deliverable, that your DNS server is resolving or that your website is returning requests and delivering content.
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| How often does WebSitePulse.com check my site? | |
Our service monitors and checks your specified Website protocols and pages you have specified every 1 min, 2 mins, 3 mins, 5 mins,, 10 mins, 15 mins, 20 mins, 30mins, 1hour, 2hours, 6hours, 12hours, 1day, based on your selections.
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| What happens if your system detects a problem with my monitored website and web server? | |
Every time we detect that there is a problem with your website and web server, we verify the problem from several other locations to make sure that the problem exists and to reduce the number of false alerts. Once we verify the problem, we notify all your contacts via email, phone, pager, instant messenger. contact URL or SNMP trap. Also you can configure Takeover rules. Messages can be customized to reach specific recipients at specified times, specific number of times, during specific hours, and after a problem is detected specific number of consequent times.
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| What happens if the problem with my website persists? | |
We continue checking your Website availability and response times at regular or increased intervals depending on your configuration. In the meantime, you continue receiving downtime messages until the problem is solved. When your website resumes its regular activity, you receive a notification that it is functioning normally again.
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| What does it mean when my contacts are notified that my system is down? | |
Whether it is a router, web server, or other web device or protocol, a "down" notification means that WebSitePulse.com is unable to reach your system via the internet. This may happen for several reasons - your web server is down, the internet connection is down, your Web Hosting provider is having network problems, etc. Our alerts allow troubleshooting before your customers and visitors even notice that something is wrong with your website or part of it.
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| How do I know my website is operating correctly again? | |
When your website resumes its regular activity and ability to serve your customers and visitors, you and your contacts receive a notification that it is functioning properly again.
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| Can WebSitePulse.com notify multiple contacts upon a failure? | |
Yes. You can add, set up, and we will notify unlimited number of contacts. In addition, we support alert escalation, which means that you can configure contacts to be notified after a certain period of downtime.
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| Is it possible that some of the alerts I receive are false? | |
Very rarely you can receive false alerts. Our location correlated notification system makes sure that all errors are verified from other monitoring stations and only if they confirm the error, an alert is being sent. We constantly monitor and optimize the system, so you do not get alerted with no reason.
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| Does it matter what my Website and Web server technical platform is (example: NT, Apache, Linux, UNIX, MAC)? | |
No, WebSitePulse.com and your clients don't need to know what your technical platform is to use your Website and buy products or use the services you offer. In fact, our service simulates user experience and users do not care about platforms. Visitors and users are interested in the content of your web pages and they want to have a trouble-free visit to your website. We help you make sure they do consistently.
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| Can I monitor more than one Website with WebSitePulse.com? | |
Absolutely yes. WebSitePulse.com can monitor as many web sites as you wish with your service account and you will just need to set up the Web domains and addresses of the sites you would like to monitor.
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| I'm concerned about someone hacking my website. Can you help? | |
Yes! We can detect changes to your website's pages, to the files size and to the MD5 string, which is unique for every web page. If anything that we monitor changes, you will be notified immediately.
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| I have a user name/password protected page. Can your service verify it is working? | |
Yes, WebSitePulse.com can verify that your user name and password protected page is working properly. You need to enter the user name and password information in the appropriate screen and we will perform the check.
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| Does your service support Secure Socket Layer for ecommerce transactions? | |
Yes, WebSitePulse.com capabilities include the monitoring of Web pages that require Secure Socket Layer connections. This will enable you to monitor all your "https" sites for performance, response time and downtime.
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| Why do you support multiple geographic monitoring stations? | |
When one of our monitoring stations detects a problem with your website and web server, it triggers one of the other monitoring stations to confirm that it is detecting the same problem. This multiple confirmation of a problem helps to reduce false alerts. You are notified only if the problem is confirmed by at least one independent monitoring location. You can increase this level when you define "Strict" location correlated notification level.
Second, using multiple servers gives you an idea of the performance seen by users in different geographic locations.
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| How do I Manage my account? | |
With every service account we provide you with an online control panel, which is protected with your own login ID and password. From the control panel you have total control over all settings, management tools, contacts and real time report and graphics.
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| What happens if your monitoring server goes down? | |
We monitor from multiple stations at diverse data centers. If a primary server fails, one of the remaining servers will immediately take on primary service with a synchronized copy of all data. Our servers monitor each other as well as your site.
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| Will the traffic on my website increase by performing the Monitoring Service? | |
No. The packets of information we send are extremely small and the Service will not affect the traffic of your website.
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| Will your service affect the performance of my site? | |
No. Our engine looks like any other website visitor to your site.
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| Does WebSitePulse.com service work through a firewall? | |
Yes. You need to set up your firewall to accept traffic from our IP addresses. For more information, please contact us and we will provide you with all the details.
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| How do I use the e-mail gateway on my cell phone to receive notifications? | |
Each digital phone within the US has an e-mail address attached to it and all e-mail sent to that email address gets forwarded to that cell phone. This is the email address that is used to send notifications to wireless devices as well as alphanumeric pagers.
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| How do I know that your service works? | |
Try it! We stand behind our product with a 30-day Money Back Guarantee. If for any reason you are not completely satisfied with our services within the first 30 days and decide to cancel your service account, we will gladly provide you with a full refund, no questions asked.
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| What is a Ping? | |
'Ping' is a network utility that monitors the time delay and reliability of messages sent across the network. A small message is sent, and the receiving computer immediately sends a response message. By monitoring the time delay and percentage of responses that are received, we can estimate the network reliability and latency.
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| Do you provide technical support? | |
Yes. All Service Plans come with free unlimited technical support by phone and email - 24x7x365.
E-mail: support@websitepulse.com
Toll Free: 1-877-895-6787, option 2
Phone: 1-407-380-1600, option 2
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| Is your website secure? | |
Yes. The WebSitePulse.com website uses a "Secure Socket Layer" (SSL) to protect all data provided by our customers. Only authorized personnel have access to this data for the sole purpose of processing service orders. As a result of our efforts to protect your Security and Privacy, we do not keep any of your financial information on our servers. We accept responsibility for your information while in our direct possession.
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| Does WebSitePulse.com guarantee my privacy??? | |
All data you provide with our service - personal, billing, site information - will be kept strictly confidential and will not be sold, rented or made available to any third party for any reason. Only authorized personnel have access to this data for the sole purpose of processing service orders. As a result of our efforts to protect your Security and Privacy, we do not keep any of your financial information on our servers. We accept responsibility for your information while in our direct possession.
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| What is the billing cycle and when do you bill me for your services? | |
Our billing cycle is at the end of each month for the current month. We will bill you at the end of each month for services rendered the current month. You will need to provide billing information when creating an account, but we do not charge you credit card at this time. Your credit card is charged at the end of each billing period.
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| If I open my account in the middle of the month, how much will you charge me for the current month? | |
For the current month we will charge only for the days you used the Service.
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| If I cancel my account in the middle of the month, are you going to charge me for the whole month? | |
No. If you cancel your account in the middle of the month, we will prorate the amount based on the days you used the Services for the month.
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| Do you accept credit cards? | |
Yes, we accept VISA, MasterCard, American Express, Discover and Diners Club. You can enter your card number through our secure server during sign up. As a result of our efforts to protect your Security and Privacy, we do not keep any of your financial information on our servers. If sometimes in the future you need to update your billing information, just log in your account, select "Billing Information" from Account section and submit your updated information. We will update our records.
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| If I am paying by a credit card, do I need to enter it every month? | |
No, you do not. Your credit card information is kept offline and secure by our billing department. Only limited personnel has access to it, in order to perform billing once every month.
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| Can I pay for the Service by check? | |
Yes. To pay by check, please mail your check and note your username on the check. For mailing details, please visit the Contact us page.
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| Beyond the standard options, can you provide additional Customization? | |
WebSitePulse.com is dedicated to meeting customer needs, therefore we can customize the system to fit your needs.
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| I have more questions before I decide to use your services. How do I get answers? | |
You can call us at 1-888-977-8573 (available 24/7), or email us at support@websitepulse.com and one of our service representatives will gladly assist you. If your question is more complicated, someone else will call you back with the right answer.
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| Is it possible to monitor dynamically assigned IP addresses? | |
Unfortunately there is no way to monitor IPs that are dynamically assigned unless there is DNS record that is dynamically updated to resolve to the last IP assigned to your device.
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| How to prevent IE (Internet Explorer) from caching? | |
The problem is that sometimes Internet Explorer shows old pages of WebSitePulse's Current Status page, etc.
Solution 1:
While hitting the refresh button of IE, hold the Shift key (or press Shift+F5). This must tell IE to fetch the page from the server even if the page is already in the IE's cache.
Solution 2:
Force IE to check not to use cached pages:
In the IE menu, click on Tools/ Internet options / Settings (at Temporary Internet files block) / Check for new pages: ->each visit to the page.
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| What is WSDL? | |
This option gives you real time access to our server. You can retrieve statistics from our database using SOAP and WSDL, which can be easily implemented in different applications.
There are some simple examples and some sample SOAP request/response pairs in the WSDL package (http://www.websitepulse.com/wsdl/wsdl.zip) which you might want to check. If you tell us what technology you are planning to use the WSDL with, our developers will send you some additional information on how to implement it. Also you can find the detailed WSDL specification at http://www.w3.org/TR/wsdl
You'll also need an access key to be able to use the API ("Application Programming Interface," by which an application program can access the computer's operating system), which must be requested.
Currently the API provides the following data:
- current status
- monthly uptime statistics
Please notice that you can not make more than 100 requests for a given day.
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| What is the purpose of Traceroute information and how to activate it? | |
The purpose of traceroute is to identify the problematic server that is causing the error, and that is why we send traceroute info only if there is an error before reaching your servers. Traceroute is a very resource consuming operation and it will slow down your servers a lot if we do it all the time. If you need to execute a single traceroute, go to the “support” section and in the “Test Tools” subsection choose a location, go to the Traceroute test tool and enter the IP of your server.
To activate the Traceroute Information option enter the “target” section and click on the “Edit target” icon next to the target you need to configure. In the basic configuration you need to enable the traceroute feature and save the changes.
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| Can I use WebSitePulse public statistics without the WebSitePulse logo being displayed on my page? | |
Yes, you can and there are two ways to achieve this. First while you create or edit a public report, you can select one of your logos to be displayed on the report, which can be uploaded at any time. Second, you can create and host your own style sheet and provide us with the URL of the CSS file containing your customized style sheet. We also provide a sample style sheet, which should be used as a sample, can be modified and uploaded to your server.
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