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BestBuy.com Experiences Overnight Web Site Outage, According To Monitoring Service

December 15, 2006, Information Week

BestBuy's Web site response times have been climbing as holiday shopping has become more active in December, according to WebSitePulse.com.

By Charles Babcock

Dec 15, 2006 01:00 PM

BestBuy.com, a leading retailer of electronics equipment, experienced Web site downtime from 11:19 p.m. Thursday Dec. 14 until 8:30 a.m. the following morning, according to an Internet retailer monitoring service, WebSitePulse.com. Visitors attempting to use the site were shown a message asking them to come back later.

BestBuy officials couldn't immediately be reached to confirm or deny the period of outage. WebSitePulse CEO Iavor Marinoff said the downtime could have been the result of a scheduled update or other maintenance to the site, although he added it was unlikely a planned maintenance event would have lasted for the nine-hour time span. BestBuy's Web site response times have been climbing as holiday shopping has become more active in December. The monitoring service had recorded an average response time of nearly 12 seconds for each user interaction on the BestBuy site. BestBuy is headquartered in Minneapolis, Minn.

"Our monitoring agent in Los Angeles first detected the malfunction at 11:19 p.m. EST and triggered the alarm," said Marinoff in a prepared statement. "BestBuy.com functionality was immediately tested from multiple locations in our network, as well as by an authorized technician, as part of our false alarm prevention procedure," he noted.

WebSitePulse regularly published reports on the response times of leading online retailers, including Circuit City, K Mart, Wal-Mart, Toys r Us, CompUSA, RadioShack and Target. Wal-Mart experienced site outage on Black Friday, the first shopping day after Thanksgiving.