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Performance Tracking  > 2011 Tax Websites  > Introduction

WebSitePulse 2011 Tax Performance and Uptime Report

With the tax deadline approaching, many people find themselves having to deal with the unavoidable yearly task of filing their tax returns. Since more and more people are now taking advantage of the online filing options, the traffic during these last couple of days before the deadline is bound to increase. That is why WebSitePulse is starting its annual campaign to monitor the performance of the thirteen most popular tax websites. One of the reasons why each year more people choose to file their taxes online is because it is safer, quicker, and easier than ever before.The IRS stats show that although there is a decline in the number of tax returns, the percentage of users filing their taxes online steadily increases. This year the IRS reports that almost 19 million tax returns have been filed from home computers. This represents an almost 6 percent increase from last year.

Here, at WebSitePulse, we are curious to see how the increasing usage of online e-file services will affect the performance and availability of the major tax websites. That is why from April 05 through April 18, 2011 we will continuously monitor all thirteen websites. As usual, you will have a daily update of the reports and the charts, displaying the results from the previous day and for the entire monitoring period to the current date. We believe that this information is helpful for the analysis of the End Users' experience, the reliability of the IT infrastructure of the Tax and e-file websites, as well as their estimated losses in case of downtime and unavailability of critical web pages, web systems, network devices, and web applications.

The WebSitePulse Performance Reports measure Website Uptime and Website Response Time as the most important metrics for the availability and the reliability of any web-based operation, critical for the End Users' overall online experience. The 2011 Tax Performance & Uptime Reports reflect not only the performance of the websites home pages, but measure a complete web transaction representative for the End Users' interactions with a website. Measurements of the multi-step web transactions are made every 15 minutes, simultaneously from 3 different US-based monitoring locations. The WebSitePulse advanced monitoring system has automated false alarm prevention and error verification controls that ensure the reliability of the measurement results. The Reports reflect the most common website performance criteria: response time and availability - but in-debt analytical information is also collected and stored in the WebSitePulse system for future references. The WebSitePulse Application Monitoring service is used to collect data and produce the Report.

WebSitePulse will be publishing the results from the Tax Websites Performance and Uptime Report after the 6th of April.

This page will display detailed daily reports including uptime, performance and availability.