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WebSitePulse 2012 Tax Performance and Uptime Report
WebSitePulse is monitoring thirteen of the most popular tax websites for the 2012 Tax season. The measurement results indicate the performance levels and the availability of the websites related to the increased Internet traffic and online e-filing services during the selected period.
Continuous web monitoring for all thirteen websites covers the period between April 03 and April 18, 2012. The reports and the charts are updated daily, displaying the results from the previous day and for the entire monitoring period to the current date. You can read more about the methodology we use to prepare this report.
Daily Report for April 18, 2012
See report for:
WebSitePulse reports the following results from web performance measurement of the leading US Tax Websites:
The daily Average Response time from all monitored websites was 10.301 sec.
The Average Response time as measured from the US East Coast (Washington, DC) was:
10.410 sec.
The Average Response time as measured from the US West Coast (San Francisco, CA) was:
12.650 sec.
The Average Response time as measured from the US Central (Chicago, IL) was:
7.844 sec.
The Best Response time measured from US East Coast:
5.981 sec.
The Best Response time measured from US West Coast:
4.366 sec.
The Best Response time measured from US Central:
1.135 sec.
The typical shopping transaction took the least time for etax.com visitors - 5.428 sec., while the visitors of turbotax.com had to be the most patient, as the shopping transaction there took in average of 17.699 sec. Five of the monitored websites delivered above-the-average response times for their transactions, while seven of them demonstrated below-the-average daily performance.
The daily average uptime for the entire Group was 99.99%.
The Average Uptime as measured from the US East Coast (Washington, DC) was:
99.98%
The Average Uptime as measured from the US West Coast (San Francisco, CA) was:
100.00%
The Average Uptime as measured from US Central (Chicago, IL) was:
99.98%
Eleven websites were available with no interruptions - 100%. Eleven websites' availability was above the average, while one site dragged the average down with below-the-average availability.
Report Highlights
No events of particular importance or possible negative impact on the online visitors' interaction with the Websites included into the 2012 Tax Websites report were detected during the reported period, and according to WebSitePulse, the Group delivered the expected levels of End-User experience and Customer satisfaction.
Please, scroll down for Detailed Reports and Charts provided by WebSitePulse:
Daily Response Times
Legend:
completetax
efile
expresstaxrefund
hrblock
olt
taxact
taxbrain
turbotax
taxslayer
etax
e-file-online
1040
Average Response Times for April 18, 2012
#
Target
San Francisco
Chicago
Washington
Avg. resp. time
1
etax.com
9.169
1.135
5.981
5.428
2
hrblock.com
8.266
4.526
7.726
6.839
3
taxact.com
8.542
5.724
7.265
7.177
4
expresstaxrefund.com
9.836
5.123
6.916
7.292
5
olt.com
11.928
5.889
8.150
8.656
6
e-file-online.com
9.683
7.237
10.129
9.016
7
taxbrain.com
4.366
11.067
14.274
9.902
8
completetax.com
13.498
9.159
11.608
11.422
9
taxslayer.com
19.383
6.010
13.520
12.971
10
1040.com
18.678
10.567
9.806
13.017
11
efile.com
23.481
11.711
7.393
14.195
12
turbotax.com
14.966
15.983
22.149
17.699
Average Response Times April 03, 2012 - April 18, 2012
#
Target
San Francisco
Chicago
Washington
Avg. resp. time
1
etax.com
9.308
1.130
5.389
5.276
2
hrblock.com
7.359
4.555
7.515
6.476
3
taxact.com
7.985
5.295
6.487
6.589
4
expresstaxrefund.com
10.004
4.666
6.592
7.087
5
e-file-online.com
10.005
7.249
9.998
9.084
6
olt.com
12.754
5.969
8.599
9.107
7
taxbrain.com
4.564
11.279
14.154
9.999
8
completetax.com
13.899
9.269
11.490
11.553
9
1040.com
19.045
10.740
8.825
12.870
10
efile.com
23.388
11.153
6.586
13.709
11
taxslayer.com
21.649
9.747
11.873
14.423
12
turbotax.com
14.115
16.126
22.258
17.500
Hourly Average Response Times Select individual website to display:
Legend:
individual site response times
monitored group average response times
Average response times by hour for April 18, 2012
Target
Hours
00
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
1040
12.41
12.39
12.29
-
-
-
13.67
12.38
12.34
12.38
12.57
12.37
12.54
12.44
18.13
12.88
12.86
13.06
12.90
13.12
13.58
-
-
-
completetax
11.72
11.06
12.70
-
-
-
11.45
11.60
11.03
11.14
11.21
11.33
11.35
11.14
11.42
11.76
11.15
11.30
11.28
11.48
11.48
-
-
-
e-file-online
8.70
8.81
10.93
-
-
-
10.09
8.79
8.84
8.93
8.90
8.97
8.89
8.97
8.79
8.72
8.66
8.81
8.92
8.88
8.68
-
-
-
efile
13.80
13.59
13.54
-
-
-
14.34
13.58
13.55
13.52
14.45
13.57
13.59
13.77
19.26
14.07
13.83
14.07
14.03
14.08
14.85
-
-
-
etax
5.09
5.01
5.13
-
-
-
5.94
5.47
5.40
5.39
5.60
5.38
5.33
5.24
5.21
5.39
5.36
5.66
5.55
5.56
5.99
-
-
-
expresstaxrefund
6.77
6.65
6.81
-
-
-
7.62
6.98
7.50
7.44
7.23
7.75
7.13
7.35
7.35
6.48
7.34
7.67
7.79
7.52
7.85
-
-
-
hrblock
6.61
6.22
6.30
-
-
-
6.44
6.44
6.51
6.58
6.46
6.44
6.25
6.70
6.32
6.34
7.64
7.96
7.97
7.86
8.10
-
-
-
olt
8.76
8.25
8.45
-
-
-
9.13
8.61
8.56
8.48
8.82
8.56
8.49
8.85
8.53
8.54
8.72
8.73
8.58
8.62
9.13
-
-
-
taxact
6.47
6.69
5.87
-
-
-
7.62
8.04
6.33
7.10
7.25
5.71
8.08
9.33
7.28
7.80
7.01
7.53
6.66
7.50
6.91
-
-
-
taxbrain
9.70
9.69
9.74
-
-
-
10.02
9.85
9.85
9.63
9.82
9.89
10.26
9.98
10.49
9.96
9.99
9.96
9.78
9.94
9.66
-
-
-
taxslayer
12.91
12.75
12.94
-
-
-
13.67
12.92
13.02
12.96
12.91
12.97
12.90
12.89
13.25
12.86
12.94
12.93
12.85
12.95
12.87
-
-
-
turbotax
16.57
17.92
17.67
-
-
-
17.84
17.19
17.34
17.56
17.27
17.66
17.40
17.42
17.70
18.03
18.03
18.16
18.33
18.22
18.29
-
-
-
Average response times by hour April 03, 2012 - April 18, 2012
Target
Hours
00
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
1040
12.62
12.59
12.43
-
-
-
13.91
12.82
12.70
12.68
12.70
12.68
12.90
12.75
13.51
12.90
12.76
13.35
12.74
12.77
12.90
12.41
12.31
12.42
completetax
11.55
11.39
11.94
-
-
-
12.01
11.39
11.32
11.35
11.51
11.69
11.38
11.79
11.54
11.63
11.38
11.69
11.64
11.33
11.45
11.14
11.15
11.14
e-file-online
8.90
8.96
9.28
-
-
-
10.56
8.97
8.89
8.87
8.96
8.98
9.12
9.08
8.99
9.03
8.97
8.99
9.01
8.99
8.99
8.79
8.68
8.94
efile
13.56
13.38
13.38
-
-
-
14.54
13.70
13.53
13.55
13.60
13.68
14.02
13.58
14.36
13.75
13.67
13.69
13.61
13.50
13.69
13.94
13.73
14.01
etax
5.14
5.12
5.10
-
-
-
6.00
5.25
5.22
5.29
5.31
5.31
5.30
5.33
5.31
5.23
5.19
5.23
5.20
5.20
5.24
5.23
5.19
5.23
expresstaxrefund
6.90
6.78
6.86
-
-
-
7.79
7.06
7.12
7.21
7.24
7.23
6.98
7.11
7.02
7.05
7.01
7.10
7.17
6.98
6.96
7.18
7.24
7.29
hrblock
6.41
6.47
6.37
-
-
-
6.46
6.74
6.40
6.44
6.45
6.42
6.45
6.45
6.49
6.45
6.53
6.50
6.53
6.49
6.50
6.40
6.34
6.60
olt
8.88
8.74
8.79
-
-
-
9.32
8.63
9.00
8.76
8.86
9.62
8.91
9.20
10.07
9.32
9.31
9.09
9.11
9.25
9.04
8.96
9.01
9.29
taxact
7.04
6.42
6.13
-
-
-
7.14
6.23
6.12
6.22
6.12
6.49
6.87
7.05
6.80
6.67
6.78
6.48
6.71
6.61
6.61
6.37
6.77
6.77
taxbrain
10.12
9.83
10.04
-
-
-
10.24
9.90
9.83
9.81
10.03
10.03
9.99
10.03
10.07
9.99
9.87
9.94
9.95
10.11
10.20
9.57
9.61
9.81
taxslayer
14.39
14.36
14.36
-
-
-
15.44
14.33
14.25
14.27
14.32
14.39
14.35
14.36
14.43
14.40
14.35
14.25
14.30
14.34
14.32
19.67
18.91
18.30
turbotax
17.80
17.82
17.34
-
-
-
17.53
16.98
17.10
17.41
17.58
17.80
17.53
17.20
17.22
17.48
17.50
17.71
17.69
17.78
17.50
17.17
17.05
16.80
Uptime
Uptime April 18, 2012
#
Target
San Francisco
Chicago
Washington
Avg. uptime
1
taxslayer.com
100.000%
100.000%
100.000%
100.000%
2
etax.com
100.000%
100.000%
100.000%
100.000%
3
e-file-online.com
100.000%
100.000%
100.000%
100.000%
4
1040.com
100.000%
100.000%
100.000%
100.000%
5
taxbrain.com
100.000%
100.000%
100.000%
100.000%
6
taxact.com
100.000%
100.000%
100.000%
100.000%
7
expresstaxrefund.com
100.000%
100.000%
100.000%
100.000%
8
efile.com
100.000%
100.000%
100.000%
100.000%
9
hrblock.com
100.000%
100.000%
100.000%
100.000%
10
olt.com
100.000%
100.000%
100.000%
100.000%
11
completetax.com
100.000%
100.000%
100.000%
100.000%
12
turbotax.com
100.000%
99.780%
99.780%
99.853%
Uptime April 03, 2012 - April 18, 2012
#
Target
San Francisco
Chicago
Washington
Avg. uptime
1
olt.com
100.000%
100.000%
100.000%
100.000%
2
taxbrain.com
100.000%
100.000%
100.000%
100.000%
3
taxslayer.com
100.000%
100.000%
100.000%
100.000%
4
taxact.com
100.000%
100.000%
100.000%
100.000%
5
expresstaxrefund.com
100.000%
100.000%
100.000%
100.000%
6
e-file-online.com
100.000%
100.000%
100.000%
100.000%
7
completetax.com
100.000%
100.000%
100.000%
100.000%
8
etax.com
100.000%
100.000%
100.000%
100.000%
9
efile.com
100.000%
100.000%
100.000%
100.000%
10
1040.com
100.000%
99.987%
99.985%
99.991%
11
hrblock.com
100.000%
99.964%
100.000%
99.988%
12
turbotax.com
99.985%
99.985%
99.985%
99.985%
Methodology:
The 2012 Tax Reports reflect a complete web transaction, representative for the End Users' interactions with a website. The reporting period covers the dates between April 03 and April 18, 2012. Performance and availability measurements are made for a typical multi-step web transaction at 15 minute monitoring interval, every day between the hours of 6AM and 3AM EST. Between 3AM and 6AM is the time when a scheduled maintenance most likely will be performed by IT staff and that is why we automatically suspend the monitoring process during this time every day. The WebSitePulse application monitoring service is used to collect data and to create the reports.
The steps in each transaction are comparable for all websites, and reflect the real online user and tax e-filer experience. The simultaneous monitoring is performed from 3 US-based locations of the WebSitePulse monitoring network: San Francisco, CA, Chicago, IL, and Washington, DC. In case of a detected malfunction or unavailability, the system performs automated error verification from 3 independent resources and only after the above procedure is performed and has returned consistent results, the detected error is confirmed, recorded, and included in the daily performance reports. In these cases, an advanced WebSitePulse exclusive feature comes into play - Forced Monitoring -, which automatically switches to a 3 minute monitoring interval for increased accuracy.
About WebSitePulse:
WebSitePulse is a leading provider of global, independent, and objective availability and performance monitoring of web sites, servers, network components, web applications, e-business- and email round-trip transactions.
Contact:
For more information about this report please contact:
George T., CTO
phone: 1-407-380-1600
email:
Reproduction:
WebSitePulse launched the Performance and Uptime Reports program to keep the general public and the Internet community informed about the performance of specific websites and the challenges their webmasters, owners and operators are facing on a daily basis, especially when the web traffic intensifies due to some special events through the year. Some of the most popular web destinations, related to each particular event, are selected for the purpose of the Reports, and data from their performance measurements is made available on the WebSitePulse public website.
With the intention to broadly disseminate this information for the benefit of the Internet community, we encourage the use of this information without prior approval and under the following Terms and Conditions:
WebSitePulse should be referred as the "Source" of the information;
WebSitePulse should be acknowledged as the owner of the copyrights of the information in the Reports;
The texts of the Reports could be changed or altered to better suit the needs and the style of the publisher without prior notice to WebSitePulse. However, the integrity and the meaning of the information should be preserved;
The Data from the performance measurements cannot be changed or manipulated and should be used "as is".
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