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WebSitePulse 2017 Tax Performance and Uptime Report
WebSitePulse is monitoring twelve of the most popular tax websites for the 2017 Tax season. The measurement results indicate the performance levels and the availability of the websites related to the increased Internet traffic and online e-filing services during the selected period.
Continuous web monitoring for all twelve websites covers the period between April 05 and April 18, 2017. The reports and the charts are updated daily, displaying the results from the previous day and for the entire monitoring period to the current date. You can read more about the methodology we use to prepare this report.
Daily Report for April 18, 2017
See report for:
WebSitePulse reports the following results from web performance measurement of the leading US Tax Websites:
The daily Average Response time from all monitored websites was 11.586 sec.
The Average Response time as measured from the US East Coast (Washington DC) was:
7.842 sec.
The Average Response time as measured from the US West Coast (San Francisco, CA) was:
17.104 sec.
The Average Response time as measured from the US Central was (Chicago, IL):
9.811 sec.
The Best Response time measured from US East Coast (Washington DC):
1.299 sec.
The Best Response time measured from US West Coast (San Francisco, CA):
3.001 sec.
The Best Response time measured from US Central was (Chicago, IL):
3.445 sec.
The typical shopping transaction took the least time for freetaxusa.com visitors - 3.904 sec., while the visitors of olt.com had to be the most patient, as the shopping transaction there took in average of 31.462 sec. Five of the monitored websites delivered above-the-average response times for their transactions, while seven of them demonstrated below-the-average daily performance.
The daily average uptime for the entire Group was 99.74%.
The Average Uptime as measured from the US East Coast (Washington DC) was:
99.85%
The Average Uptime as measured from the US West Coast (San Francisco, CA) was:
99.80%
The Average Uptime as measured from the US Central (Chicago, IL):
99.57%
Seven websites were available with no interruptions - 100%. Ten websites' availability was above the average, while two sites dragged the average down with below-the-average availability.
Report Highlights
No events of particular importance or possible negative impact on the online visitors' interaction with the Websites included into the 2017 Tax Websites report were detected during the reported period, and according to WebSitePulse, the Group delivered the expected levels of End-User experience and Customer satisfaction.
Please, scroll down for Detailed Reports and Charts provided by WebSitePulse:
Daily Response Times
Legend:
efile
esmarttax
expresstaxrefund
hrblock
olt
taxact
libertytax
turbotax
taxslayer
etax
fileonline.1040
freetaxusa
Average Response Times for April 18, 2017
#
Target
San Francisco
Chicago
Washington
Avg. resp. time
1
freetaxusa.com
3.001
3.445
5.267
3.904
2
fileonline.1040.com
4.753
5.558
2.554
4.288
3
expresstaxrefund.com
12.657
3.980
1.299
5.979
4
taxact.com
5.875
5.935
7.088
6.299
5
etax.com
14.065
4.354
1.408
6.609
6
efile.com
15.033
8.920
4.108
9.354
7
libertytax.com
18.945
8.649
6.749
11.448
8
turbotax.com
22.648
6.615
5.777
11.680
9
hrblock.com
12.697
15.970
12.782
13.816
10
esmarttax.com
22.974
11.005
8.550
14.176
11
taxslayer.com
31.772
21.982
6.292
20.015
12
olt.com
40.834
21.323
32.230
31.462
Average Response Times April 05, 2017 - April 18, 2017
#
Target
San Francisco
Chicago
Washington
Avg. resp. time
1
freetaxusa.com
2.981
3.406
5.405
3.931
2
fileonline.1040.com
4.849
4.986
2.571
4.135
3
expresstaxrefund.com
12.234
3.888
1.353
5.825
4
taxact.com
5.812
5.804
7.077
6.231
5
etax.com
14.038
4.245
1.416
6.566
6
efile.com
14.548
6.961
3.268
8.259
7
libertytax.com
18.921
8.528
6.971
11.473
8
turbotax.com
11.839
5.779
18.595
12.071
9
hrblock.com
12.607
12.442
12.244
12.431
10
esmarttax.com
22.537
10.476
8.828
13.947
11
taxslayer.com
31.542
15.266
7.382
18.063
12
olt.com
38.556
20.909
32.643
30.703
Hourly Average Response Times Select individual website to display:
Legend:
individual site response times
monitored group average response times
Average response times by hour for April 18, 2017
Target
Hours
00
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
efile
22.95
-
-
-
-
-
8.31
8.48
8.81
8.46
9.35
8.25
8.43
8.75
8.42
7.95
7.96
7.83
8.56
8.18
8.41
11.22
8.79
8.61
esmarttax
13.61
-
-
-
-
-
13.37
13.25
13.40
13.90
14.52
16.80
14.05
13.87
14.03
14.01
14.24
13.57
13.59
13.59
14.17
14.76
14.57
16.07
etax
6.52
-
-
-
-
-
6.51
6.47
6.46
6.87
6.69
6.48
6.53
6.53
6.51
7.24
6.54
6.50
6.47
6.49
6.90
6.51
6.83
6.52
expresstaxrefund
5.64
-
-
-
-
-
5.85
5.72
5.77
8.76
5.85
6.07
5.68
5.73
5.66
6.94
5.69
5.65
5.75
5.75
5.98
5.60
5.80
5.70
fileonline.1040
4.04
-
-
-
-
-
4.72
6.05
5.49
4.05
4.47
3.36
3.47
3.36
3.40
3.52
3.41
3.59
3.35
3.71
3.56
10.04
3.70
4.20
freetaxusa
3.81
-
-
-
-
-
3.84
3.75
3.92
3.86
3.98
3.98
3.95
3.98
4.03
3.92
3.89
4.02
3.88
3.86
3.86
3.83
3.98
3.84
hrblock
13.91
-
-
-
-
-
13.45
13.38
13.79
14.32
13.49
14.05
13.96
14.35
14.48
13.52
13.87
13.59
13.70
13.67
13.84
13.78
13.84
13.51
libertytax
10.94
-
-
-
-
-
10.81
11.02
10.87
11.50
11.50
11.65
11.41
11.73
11.40
11.56
11.53
11.92
11.39
11.44
11.39
11.48
12.57
11.41
olt
30.60
-
-
-
-
-
30.98
31.11
29.50
31.46
31.65
31.98
32.19
31.68
32.58
31.14
31.18
30.28
29.98
31.02
32.12
32.60
33.31
32.44
taxact
6.17
-
-
-
-
-
6.55
6.16
6.41
6.18
6.94
5.87
6.69
6.45
6.49
6.29
5.92
6.27
5.97
5.91
6.71
6.49
6.19
6.04
taxslayer
17.39
-
-
-
-
-
21.87
41.01
16.04
19.43
20.44
18.06
18.93
17.75
21.97
19.81
19.20
20.32
19.26
17.71
17.21
17.63
18.36
17.90
turbotax
11.72
-
-
-
-
-
12.88
10.79
12.24
11.47
12.24
11.61
11.91
11.74
11.35
12.22
10.74
13.34
11.43
11.25
11.46
11.12
11.58
10.82
Average response times by hour April 05, 2017 - April 18, 2017
Target
Hours
00
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
efile
9.11
-
-
-
-
-
8.40
8.32
8.52
8.35
8.53
8.06
8.07
8.20
8.01
7.99
8.13
7.90
8.25
7.94
8.14
8.41
8.27
8.31
esmarttax
13.75
-
-
-
-
-
13.31
13.59
14.06
14.07
14.41
14.32
13.95
14.09
14.13
14.17
13.97
13.80
13.64
13.78
13.95
14.04
13.98
13.99
etax
6.58
-
-
-
-
-
6.55
6.53
6.56
6.56
6.59
6.53
6.56
6.56
6.59
6.61
6.57
6.55
6.54
6.55
6.58
6.57
6.62
6.55
expresstaxrefund
5.74
-
-
-
-
-
5.92
5.74
5.88
5.99
5.87
5.97
5.76
5.77
5.77
5.87
5.73
5.84
5.83
5.78
5.83
5.75
5.89
5.76
fileonline.1040
4.06
-
-
-
-
-
5.00
5.10
4.87
4.67
4.22
4.06
3.90
3.77
3.70
3.68
3.85
3.69
3.73
3.73
3.71
4.51
4.34
3.98
freetaxusa
3.90
-
-
-
-
-
3.96
3.88
3.95
3.91
3.96
3.86
3.98
3.94
3.96
3.92
3.94
3.94
3.94
3.89
3.98
3.94
3.92
3.91
hrblock
12.38
-
-
-
-
-
12.36
12.34
12.39
12.49
12.39
12.34
12.40
12.49
12.52
12.39
12.51
12.33
12.46
12.47
12.47
12.49
12.51
12.47
libertytax
11.50
-
-
-
-
-
11.17
11.30
11.36
11.30
11.70
11.82
11.69
11.67
11.54
11.58
11.52
11.61
11.33
11.30
11.37
11.47
11.46
11.32
olt
30.70
-
-
-
-
-
32.75
32.08
31.26
30.64
30.47
30.19
30.54
30.44
30.28
30.23
30.56
30.57
30.35
30.43
30.48
30.57
30.34
30.47
taxact
6.06
-
-
-
-
-
6.42
6.25
6.27
6.24
6.39
6.22
6.24
6.10
6.14
6.28
6.33
6.24
6.23
6.21
6.26
6.33
6.09
6.10
taxslayer
15.60
-
-
-
-
-
17.01
18.00
16.95
18.83
19.81
17.39
17.54
17.06
19.12
17.26
26.45
22.00
18.38
17.36
16.23
16.34
15.99
15.88
turbotax
13.09
-
-
-
-
-
14.95
13.36
14.92
13.67
13.85
12.72
13.58
11.31
10.21
11.39
10.70
12.23
10.40
10.37
10.76
10.56
10.90
10.39
Uptime
Uptime April 18, 2017
#
Target
San Francisco
Chicago
Washington
Avg. uptime
1
turbotax.com
100.000%
100.000%
100.000%
100.000%
2
etax.com
100.000%
100.000%
100.000%
100.000%
3
freetaxusa.com
100.000%
100.000%
100.000%
100.000%
4
olt.com
100.000%
100.000%
100.000%
100.000%
5
taxact.com
100.000%
100.000%
100.000%
100.000%
6
expresstaxrefund.com
100.000%
100.000%
100.000%
100.000%
7
hrblock.com
100.000%
100.000%
100.000%
100.000%
8
libertytax.com
100.000%
100.000%
99.810%
99.937%
9
esmarttax.com
100.000%
99.780%
100.000%
99.927%
10
fileonline.1040.com
100.000%
99.760%
100.000%
99.920%
11
efile.com
99.610%
99.730%
99.590%
99.643%
12
taxslayer.com
97.980%
95.600%
98.790%
97.457%
Uptime April 05, 2017 - April 18, 2017
#
Target
San Francisco
Chicago
Washington
Avg. uptime
1
taxact.com
100.000%
100.000%
100.000%
100.000%
2
etax.com
100.000%
100.000%
100.000%
100.000%
3
hrblock.com
100.000%
100.000%
100.000%
100.000%
4
olt.com
100.000%
100.000%
99.983%
99.994%
5
expresstaxrefund.com
99.966%
100.000%
100.000%
99.989%
6
fileonline.1040.com
99.985%
99.911%
100.000%
99.965%
7
efile.com
99.908%
99.837%
99.916%
99.887%
8
esmarttax.com
99.875%
99.869%
99.847%
99.864%
9
freetaxusa.com
99.838%
99.834%
99.836%
99.836%
10
libertytax.com
99.852%
99.884%
99.704%
99.813%
11
taxslayer.com
99.415%
99.246%
99.527%
99.396%
12
turbotax.com
100.000%
100.000%
94.464%
98.155%
Methodology:
The 2017 Tax Reports reflect a complete web transaction, representative for the End Users' interactions with a website. The reporting period covers the dates between April 05 and April 18, 2017. Performance and availability measurements are made for a typical multi-step web transaction at 15 minute monitoring interval, every day between the hours of 6AM and 3AM EST. Between 3AM and 6AM is the time when a scheduled maintenance most likely will be performed by IT staff and that is why we automatically suspend the monitoring process during this time every day. The WebSitePulse application monitoring service is used to collect data and to create the reports.
The steps in each transaction are comparable for all websites, and reflect the real online user and tax e-filer experience. The simultaneous monitoring is performed from 3 US-based locations of the WebSitePulse monitoring network: San Francisco, CA, Chicago, IL, and Washington, DC. In case of a detected malfunction or unavailability, the system performs automated error verification from 3 independent resources and only after the above procedure is performed and has returned consistent results, the detected error is confirmed, recorded, and included in the daily performance reports. In these cases, an advanced WebSitePulse exclusive feature comes into play - Forced Monitoring -, which automatically switches to a 3 minute monitoring interval for increased accuracy.
About WebSitePulse:
WebSitePulse is a leading provider of global, independent, and objective availability and performance monitoring of web sites, servers, network components, web applications, e-business- and email round-trip transactions.
Contact:
For more information about this report please contact:
George T., CTO
phone: 1-407-380-1600
email:
Reproduction:
WebSitePulse launched the Performance and Uptime Reports program to keep the general public and the Internet community informed about the performance of specific websites and the challenges their webmasters, owners and operators are facing on a daily basis, especially when the web traffic intensifies due to some special events through the year. Some of the most popular web destinations, related to each particular event, are selected for the purpose of the Reports, and data from their performance measurements is made available on the WebSitePulse public website.
With the intention to broadly disseminate this information for the benefit of the Internet community, we encourage the use of this information without prior approval and under the following Terms and Conditions:
WebSitePulse should be referred as the "Source" of the information;
WebSitePulse should be acknowledged as the owner of the copyrights of the information in the Reports;
The texts of the Reports could be changed or altered to better suit the needs and the style of the publisher without prior notice to WebSitePulse. However, the integrity and the meaning of the information should be preserved;
The Data from the performance measurements cannot be changed or manipulated and should be used "as is".
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