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Frequently Asked Questions



Is it possible that some of the alerts I receive are false?
Very rarely you can receive false alerts. Our location correlated notification system makes sure that all errors are verified from other monitoring stations and only if they confirm the error, an alert is being sent. We constantly monitor and optimize the system, so you do not get alerted with no reason.

What is the purpose of Traceroute information and how to activate it?
The purpose of traceroute is to identify the problematic server that is causing the error, and that is why we send traceroute info only if there is an error before reaching your servers. Traceroute is a very resource consuming operation and it will slow down your servers a lot if we do it all the time. If you need to execute a single traceroute, go to the “support” section and in the “Test Tools” subsection choose a location, go to the Traceroute test tool and enter the IP of your server.

To activate the Traceroute Information option enter the “target” section and click on the “Edit target” icon next to the target you need to configure. In the basic configuration you need to enable the traceroute feature and save the changes.