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Frequently Asked Questions



Is there a set up fee to open a monitoring service account?
No. There is no set up fee for opening a monitoring service account.

Can I cancel my service account?
Yes. You can cancel your service account at any time. To cancel your account, log in and select "Remove account". By confirming, your account will be canceled and all services will be terminated.

Is there a cancellation fee?
No. For whatever reason you decide to cancel your service account, there will be no cancellation fee.

What is the billing cycle and when do you bill me for your services?
Our billing cycle is at the end of each month for the current month. We will bill you at the end of each month for services rendered the current month. You will need to provide billing information when creating an account (except for the 30 free trial, we do not ask for payment information there), but we do not charge you credit card at this time. Your credit card is charged at the end of each billing period.

If I open my account in the middle of the month, how much will you charge me for the current month?
For the current month we will charge only for the days you used the Service.

If I cancel my account in the middle of the month, are you going to charge me for the whole month?
No. If you cancel your account in the middle of the month, we will prorate the amount based on the days you used the Services for the month.

Do you accept credit cards?
Yes, we accept VISA, MasterCard, American Express, Discover and Diners Club. You can enter your card number through our secure server during sign up (except for the 30 days free trial, we do not ask for payment information there). As a result of our efforts to protect your Security and Privacy, we do not keep any of your financial information on our servers. If sometimes in the future you need to update your billing information, just log in your account, select "Billing Information" from Account section and submit your updated information. We will update our records.

If I am paying by a credit card, do I need to enter it every month?
No, you do not. Your credit card information is kept offline and secure by our billing department. Only limited personnel has access to it, in order to perform billing once every month.

Can I pay for the Service by check?
Yes. To pay by check, please mail your check and note your username on the check. For mailing details, please visit the Contact us page.

I cancelled my account last month. Why am I being charged again this month?
We are charging at the beginning of every month for the services used in the previous month. You are charged exactily for the days you had used our services.