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Frequently Asked Questions



What is the advantage for me of the WebSitePulse remote monitoring service?
It is very important that your website responds quickly and is accessible for your customers, users and visitors all the time. A website that is frequently inaccessible or slow to respond is likely to lose you business and destroy customer loyalty.
WebSitePulse is a leading provider of global, independent and objective monitoring of the availability and performance of web sites, servers and network components, e-business transactions and web applications, email systems and email round-trip transactions.
The advanced monitoring service ensures reliable early problem and error detection with multi-stage verification process, followed by real-time multimedia alerts. When there is a problem, you will be the first to know, so you can begin troubleshooting before your customers start calling you. Evaluate your Web Hosting company and require better service or select a better web-hosting provider.

    - 24x7 website and its key components monitoring
    - Immediate notification of problems
    - Web-based real-time reports of historical data
    - Quick and accurate diagnosis of problems when they do occur
    - Requires zero capital investment
    - Instant set-up and immediate results
    - No software to install or maintain
    - No integration issues and no technology risk
    - Measures end-user perspective
    - No technical experience or training necessary
    - Scalable to meet growing enterprise and e-business demands


Is your monitoring service guaranteed?
Yes! We stand behind our product and give you 30-day trial period to test our services to the fullest completely free! If for any reason you are not completely satisfied with our services during that period and decide to cancel your account, no fees nor taxes will apply.

Do I have to download and install client software on my website to use your monitoring service?
Absolutely not. We monitor your website, server or web application remotely over the web, so WebSitePulse does not require any software at the client side.

My Website is hosted with an ISP. How would your monitoring services help me?
Your ISP cannot check if your website is accessible from outside, where your customers are. When WebSitePulse.com monitors your website, it does it remotely simulating your real customers’ experience.

How do I know that your service works?
Try it! We stand behind our product and give you 30-day trial period to test our services to the fullest completely free! If for any reason you are not completely satisfied with our services during that period and decide to cancel your account, no fees nor taxes will apply.

Do you provide technical support?
Yes. All Service Plans come with free unlimited technical support by phone, live chat and email - 24x7x365.
E-mail: support@websitepulse.com
Toll Free: 1-888-WSPULSE (977-8573), option 2
Phone: 1-407-380-1600, option 2


Is your website secure?
Yes. The WebSitePulse.com website uses a "Secure Socket Layer" (SSL) to protect all data provided by our customers. Only authorized personnel have access to this data for the sole purpose of processing service orders. As a result of our efforts to protect your Security and Privacy, we do not keep any of your financial information on our servers. We accept responsibility for your information while in our direct possession.

Does WebSitePulse.com guarantee my privacy?
All data you provide with our service - personal, billing, site information - will be kept strictly confidential and will not be sold, rented or made available to any third party for any reason. Only authorized personnel have access to this data for the sole purpose of processing service orders. As a result of our efforts to protect your Security and Privacy, we do not keep any of your financial information on our servers. We accept responsibility for your information while in our direct possession.

I have more questions before I decide to use your services. How do I get answers?
You can call us at 1-888-WSPULSE (977-8573), available 24/7, email us at support@websitepulse.com or just use the live chat at www.websitepulse.com and one of our service representatives will gladly assist you. If your question is more complicated, someone else will call you back with the right answer.

How to prevent web browsers from caching?
The problem is that sometimes web browsers such as Internet Explorer, Google Chrome and Mozilla Firefox show old pages of WebSitePulse's Current Status page, etc.

Solution 1: While hitting the refresh web button of the browser, hold the Shift key (or press Shift+F5). This must tell the browser to fetch the page from the server even if the page is already in the browser's cache.

Solution 2: Force the browser to check not to use cached pages:
For IE go to menu, click on Tools/ Internet options / Settings (at Temporary Internet files block) / Check for new pages: ->each visit to the page.
For Google Chrome go to menu, click on Settings / Show advanced settings / Network / General tab / Settings (at Temporary Internet files block) / Check for new pages: ->every time I visit web pages

How can I prevent monitoring from throwing off my website statistics?
You can exclude our monitoring agent's visits from your statistics by filtering out our IPs or user-agent string.
You can find the IPs for each monitoring location in the “Show all monitoring locations” section in each target's settings section or here.