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Performance Tracking  > 2022 Holiday Season

WebSitePulse 2022 Holiday Retail Performance and Uptime Report


We're just days away from the start of the 2022 holiday season and preparing for the biggest shopping days of the year — Black Friday and Cyber Monday. On Black Friday, stores offer huge bargains, and on Cyber Monday, they give us some fantastic online sales.

The peak of the shopping season is Christmas, the most popular time of the year for families to celebrate together.

The Holiday season usually ends shortly after New Year's Eve, in early January.

Even in times of inflation, NRF predicts "healthy holiday sales." They forecast that retail sales for November and December 2022 will increase between 6% and 8% over 2021 to $942.6 — $960.4 billion.

NRF estimates that e-commerce sales will grow between 10 percent and 12 percent this year compared to last year to between $262.8 billion and $267.6 billion.

Online retailers must be prepared for heavy demands and increased traffic, which means they must closely monitor their websites, server performance, and customer experience.

For the 17th year, WebSitePulse will monitor 10 popular shopping websites. The 2022 Holiday Retail Performance and Uptime Report measures the websites' uptime and response time as the most critical metrics for any website's availability and reliability.

WebSitePulse will simultaneously measure web transactions every 15 minutes from 3 different monitoring locations. In-depth analytical information is also collected and stored in the WebSitePulse system for future reference.
Daily Report for December 02, 2022See report for:


WebSitePulse reports the following results from web performance measurement of the websites participating in the the Holiday Retail Performance and Uptime Report:

The daily Average Response time from all monitored websites was 4.567 sec.

The Average Response time as measured from the US East Coast (Washington DC) was: 4.364 sec.
The Average Response time as measured from the US West Coast (Los Angeles, CA) was:5.059 sec.
The Average Response time as measured from the US Central was (Chicago, IL):4.279 sec.

The Best Response time measured from US East Coast (Washington DC):1.429 sec.
The Best Response time measured from US West Coast (Los Angeles, CA):2.221 sec.
The Best Response time measured from US Central was (Chicago, IL):1.525 sec.

The typical shopping transaction took the least time for belk.com visitors - 1.843 sec., while the visitors of costco.com had to be the most patient, as the shopping transaction there took in average of 12.026 sec.
Four of the monitored websites delivered above-the-average response times for their transactions, while six of them demonstrated below-the-average daily performance.

The daily average uptime for the entire Group was 99.99%.

The Average Uptime as measured from the US East Coast (Washington DC) was:100.00%
The Average Uptime as measured from the US West Coast (Los Angeles, CA) was:99.97%
The Average Uptime as measured from the US Central (Chicago, IL):100.00%

Eight websites were available with no interruptions - 100%.
Eight websites' availability was above the average, while two sites dragged the average down with below-the-average availability.

Report Highlights

No events of particular importance or possible negative impact on the online visitors' interaction with the Websites included into the 2022 Holiday Season report were detected during the reported period, and according to WebSitePulse, the Group delivered the expected levels of End-User experience and Customer satisfaction.

Please, scroll down for Detailed Reports and Charts provided by WebSitePulse:

Daily Response Times
Legend:
    amazon     hallmark     officedepot     cdw     costco 
    barnesandnoble     michaels     belk     gobros     rileyhome 

Average Response Times for December 02, 2022
#TargetLos AngelesChicagoWashingtonAvg. resp. time
1belk.com2.4911.6091.4291.843
2barnesandnoble.com2.2211.5251.9151.887
3rileyhome.com3.9482.3571.9402.748
4michaels.com3.2522.4362.6892.792
5hallmark.com3.4013.4823.5293.471
6gobros.com4.7224.0243.7074.151
7cdw.com4.9464.1125.1794.746
8amazon.com6.4605.5515.0765.696
9officedepot.com6.9905.8466.1096.315
10costco.com12.16211.84512.07012.026

Average Response Times November 22, 2022 - December 02, 2022
#TargetLos AngelesChicagoWashingtonAvg. resp. time
1belk.com2.3471.5441.5011.797
2barnesandnoble.com2.2771.5551.9591.930
3rileyhome.com3.6362.5732.1322.780
4michaels.com3.3052.4732.7022.827
5gobros.com4.2223.5293.1683.640
6hallmark.com3.8263.7333.7313.763
7cdw.com4.9253.8954.4384.419
8amazon.com6.8976.0095.5346.147
9officedepot.com7.3535.9196.1656.479
10costco.com12.21811.65712.07611.983



Hourly Average Response Times
Select individual website to display:


Legend:
    individual site response times     monitored group average response times 


Average response times by hour for December 02, 2022
TargetHours
000102030405060708091011121314151617181920212223
amazon6.296.085.164.594.454.514.704.714.554.685.046.166.116.256.506.076.116.646.076.076.546.166.167.06
barnesandnoble1.812.591.881.891.691.551.461.652.001.681.731.922.091.782.102.231.692.121.851.801.742.691.821.54
belk1.921.701.801.891.831.861.882.211.681.513.041.811.591.681.772.021.761.621.711.591.851.971.591.94
cdw4.453.783.793.714.0023.434.803.383.704.314.313.773.823.844.293.703.593.553.714.403.983.673.854.06
costco12.1011.5512.1912.1812.2212.4412.0713.0111.6411.7811.9412.3412.0412.5112.5111.8312.0012.0811.7611.7011.4611.6011.7511.89
gobros3.953.995.144.043.703.704.204.584.273.943.733.543.814.044.214.184.214.484.314.314.404.334.354.22
hallmark3.573.333.453.633.483.453.523.333.643.543.493.433.623.423.453.413.583.403.363.383.393.533.513.37
michaels3.592.413.593.032.512.473.002.702.602.682.572.562.982.712.693.712.742.802.622.662.582.712.542.53
officedepot5.666.066.226.788.046.676.916.226.486.095.895.866.316.586.235.836.816.236.066.246.575.815.916.10
rileyhome2.532.542.552.622.502.532.522.522.542.502.792.552.523.752.495.133.442.542.592.492.582.612.582.57


Average response times by hour November 22, 2022 - December 02, 2022
TargetHours
000102030405060708091011121314151617181920212223
amazon6.396.225.995.745.555.615.445.445.695.745.976.246.316.576.506.386.516.596.316.236.426.506.566.62
barnesandnoble2.072.241.711.651.671.561.611.801.831.802.032.121.991.862.191.951.822.241.951.961.882.302.121.98
belk1.811.731.801.741.701.701.781.811.741.721.881.881.811.751.791.811.811.761.871.771.851.881.871.86
cdw3.993.833.853.753.6915.033.793.493.693.804.064.224.183.963.994.334.073.983.973.874.083.994.184.29
costco11.9511.9611.8011.8412.6512.4712.0412.0111.8611.7411.8611.9611.9212.3312.3011.8811.9111.6611.7111.8811.8111.9911.8912.19
gobros3.613.653.713.433.363.323.253.493.483.633.793.613.593.793.793.893.823.733.763.813.713.653.753.71
hallmark3.873.753.823.793.633.573.553.533.573.673.773.833.843.883.833.773.813.803.783.813.793.913.933.82
michaels2.752.682.962.592.672.863.042.582.672.712.802.982.882.722.923.162.842.912.863.022.802.792.952.71
officedepot6.426.636.316.777.146.376.596.566.456.356.476.446.226.526.466.396.566.416.446.306.436.486.406.37
rileyhome2.782.702.702.682.742.732.732.752.712.722.822.782.912.962.782.992.872.732.892.692.762.772.752.77


Uptime

Uptime December 02, 2022
#TargetLos AngelesChicagoWashingtonAvg. uptime
1michaels.com100.000%100.000%100.000%100.000%
2gobros.com100.000%100.000%100.000%100.000%
3rileyhome.com100.000%100.000%100.000%100.000%
4barnesandnoble.com100.000%100.000%100.000%100.000%
5costco.com100.000%100.000%100.000%100.000%
6amazon.com100.000%100.000%100.000%100.000%
7hallmark.com100.000%100.000%100.000%100.000%
8officedepot.com100.000%100.000%100.000%100.000%
9cdw.com99.890%100.000%100.000%99.963%
10belk.com99.770%100.000%100.000%99.923%

Uptime November 22, 2022 - December 02, 2022
#TargetLos AngelesChicagoWashingtonAvg. uptime
1gobros.com100.000%100.000%100.000%100.000%
2hallmark.com100.000%100.000%100.000%100.000%
3michaels.com100.000%100.000%100.000%100.000%
4costco.com100.000%100.000%100.000%100.000%
5amazon.com100.000%100.000%100.000%100.000%
6rileyhome.com100.000%100.000%100.000%100.000%
7barnesandnoble.com100.000%99.995%100.000%99.998%
8officedepot.com100.000%100.000%99.981%99.994%
9belk.com99.959%100.000%99.984%99.981%
10cdw.com99.961%100.000%99.972%99.978%

Methodology:
The 2022 Holiday Season Reports reflect a complete web transaction, representative for the End Users' interactions with a website. The reporting period covers the dates between November 21, 2021 and January 7, 2023. Performance and availability measurements are made for a typical multi-step web transaction at 15 minute monitoring interval, every day 24/7. The WebSitePulse application monitoring service is used to collect data and to create the reports.
The steps in each transaction are comparable for all websites, and reflect the real online shopper experience. The simultaneous monitoring is performed from 3 US-based locations of the WebSitePulse monitoring network: Los Angeles, CA, Chicago, IL, and Washington, DC. In case of a detected malfunction or unavailability, the system performs automated error verification from 3 independent resources and only after the above procedure is performed and has returned consistent results, the detected error is confirmed, recorded, and included in the daily performance reports. In these cases, an advanced WebSitePulse exclusive feature comes into play - Forced Monitoring -, which automatically switches to a 3 minute monitoring interval for increased accuracy.

About WebSitePulse:
WebSitePulse is a leading provider of global, independent, and objective availability and performance monitoring of web sites, servers, network components, web applications, e-business- and email round-trip transactions.

Contact:
For more information about this report please contact:
George T., CTO
phone: 1-407-380-1600
email:


Reproduction:
WebSitePulse launched the Performance and Uptime Reports program to keep the general public and the Internet community informed about the performance of specific websites and the challenges their webmasters, owners and operators are facing on a daily basis, especially when the web traffic intensifies due to some special events through the year. Some of the most popular web destinations, related to each particular event, are selected for the purpose of the Reports, and data from their performance measurements is made available on the WebSitePulse public website.

With the intention to broadly disseminate this information for the benefit of the Internet community, we encourage the use of this information without prior approval and under the following Terms and Conditions:

The Data from the performance measurements cannot be changed or manipulated and should be used "as is".