Frequently Asked Questions

What exactly is being checked and monitored?
We check and monitor the availability, response time, DNS lookup and relative performance of your website and its server protocols. We also check the file size of a particular page, the content and if predefined keywords are found. For more details please refer to the Features page.

What types of applications are monitored?
The service monitors HTTP web servers; HTTPS secure web servers, SMTP and POP3 email servers, FTP, DNS, Telnet and any custom protocols. is constantly adding new features and additional application types to keep up with our clients' changing needs.

What should I monitor?
To ensure that your website is working properly, all available servers need to be monitored. These are: the HTTP server which delivers you website pages, the HTTPS server if you have secure area on your website and use the Secure server, the FTP server if you provide files for download to your customers, SMTP and POP3 servers to make sure your incoming and outgoing email is moving, etc.

I can monitor my own servers locally. Why do I need
Often, your servers appear to be working just fine from within your office. You can retrieve web pages, ping the router, etc. does more than monitoring the up/down status of your website and web server. Individual servers (SMTP, DNS, HTTP, etc) are checked with their respective protocols to ensure the server itself is responding properly. Most importantly, tells you if your servers are really available to your customers and to the rest of the world, because we perform monitoring over the internet from different worldwide locations. You will always know with certainty that mail is deliverable, that your DNS server is resolving or that your website is returning requests and delivering content.

How often does check my site?
Our service monitors and checks your specified Website protocols and pages you have specified every 1 min, 2 mins, 3 mins, 5 mins, 10 mins, 15 mins, 20 mins, 30 mins, 1 hour, 2 hours, 6h ours, 12 hours, 1 day, based on your selections.

Does it matter what my Website and Web server technical platform is (example: NT, Apache, Linux, UNIX, MAC)?
No, and your clients don't need to know what your technical platform is to use your website and buy products or use the services you offer. In fact, our service simulates user experience and users do not care about platforms. Visitors and users are interested in the content of your web pages and they want to have a trouble-free visit to your website. We help you make sure they do consistently.

Can I monitor more than one Website with
Absolutely yes. can monitor as many web sites as you wish with your service account and you will just need to set up the Web domains and addresses of the sites you would like to monitor.

I'm concerned about someone hacking my website. Can you help?
Yes! We can detect changes to your website's pages, to the files size and to the MD5 string, which is unique for every web page. If anything that we monitor changes, you will be notified immediately.

I have a user name/password protected page. Can your service verify it is working?
Yes, can verify that your user name and password protected page is working properly. You need to enter the user name and password information in the appropriate screen and we will perform the check.

Does your service support Secure Socket Layer for ecommerce transactions?
Yes, capabilities include the monitoring of Web pages that require Secure Socket Layer connections. This will enable you to monitor all your "https" sites for performance, response time and downtime.

Why do you support multiple geographic monitoring stations?
When one of our monitoring stations detects a problem with your website and web server, it triggers one of the other monitoring stations to confirm that it is detecting the same problem. This multiple confirmation of a problem helps to reduce false alerts. You are notified only if the problem is confirmed by at least one independent monitoring location. You can increase this level when you define "Strict" location correlated notification level. Second, using multiple servers gives you an idea of the performance seen by users in different geographic locations.

What happens if your monitoring server goes down?
We monitor from multiple stations at diverse data centers. If a primary server fails, one of the remaining servers will immediately take on primary service with a synchronized copy of all data. Our servers monitor each other as well as your site.

Will the traffic on my website increase by performing the Monitoring Service?
No. The packets of information we send are extremely small and the Service will not affect the traffic of your website.

Will your service affect the performance of my site?
No. Our engine looks like any other website visitor to your site.

Does service work through a firewall?
Yes. You need to set up your firewall to accept traffic from our IP addresses. For more information, please contact us and we will provide you with all the details.

What is a Ping?
'Ping' is a network utility that monitors the time delay and reliability of messages sent across the network. A small message is sent, and the receiving computer immediately sends a response message. By monitoring the time delay and percentage of responses that are received, we can estimate the network reliability and latency.

To see how it works, try our free Ping Test Tool.

Beyond the standard options, can you provide additional Customization? is dedicated to meeting customer needs, therefore we can customize the system to fit your needs.

Is it possible to monitor dynamically assigned IP addresses?
Unfortunately there is no way to monitor IP addresses that are dynamically assigned unless there is DNS record that is dynamically updated to resolve to the last IP assigned to your device.

What is WSDL / Web Service Definition Language?
This option gives you real time access to our server. You can retrieve statistics from our database using SOAP and WSDL (Web Service Definition Language), which can be easily implemented in different applications.
There are some simple examples and some sample SOAP request/response pairs in the WSDL package ( which you might want to check.
If you tell us what technology you are planning to use the WSDL with, our developers will send you some additional information on how to implement it. Also you can find the detailed WSDL specification at
You'll also need an access key to be able to use the API (Application Programming Interface), by which an application program can access the computer's operating system), which must be requested.
Currently the API provides the following data:
- current status
- monthly uptime statistics

Please notice that you can not make more than 100 requests for a given day.

Can WebSitePulse monitor Javascript?
Currently our monitoring agent will parse and execute JavaScript code only if you are using our inbrowser levels of monitoring. If you having any problems setting the targets up just send us the URLs and we will create the monitoring targets for you.

Can WebSitePulse monitor SFTP?
Currently we can monitor if the SSH port on your server is opened and working and this could be sufficient.

Does WebSitePulse offer DNS monitoring?
Yes, we offer DNS server monitoring. To start monitoring your DNS server create a new target using the DNS advanced target type.
The monitoring agent tries to open an UDP connection to port 53 of the monitored host. If unsuccessful, a connection error is recorded. “NS IN” query is sent to the monitored DNS server. If the server responds with a valid response a successful status is recorded and the connection is closed.
If you just want to test whether the UDP port of your DNS server is opened without sending any request you could also use our "Custom port monitoring" feature.
Here you can read an article about using our services to monitor DNS server.

How can I monitor a secure IMAP?
To monitor secure IMAP choose IMAP from the Advanced Target types in the “create new target” area and follow the instructions. Later in the configuration you will be asked for the authentication details.

Do you monitor free space in /var or zombies?
Unfortunately we do not monitor free space in /var. We do not monitor Zombies either.
To monitor that we have to provide special program to be installed at your side which we do not offer.

How to monitor a SQL server?
You can use our SQL monitoring levels to monitor MySQL and MS SQL database servers. Also you can check if your SQL server is up by setting URL as HTTP performance monitoring target type and configure it to alert you if any of the words "ERROR" or "SQL server" are found in the page content.

Can you monitor wireless routers?
Our service allows you to monitor routers and other devices, which are not listening on a specific port, using the "PING basic" target monitoring type - our monitoring agent will try to ping the device on a regular basis and will alert you if the device is unreachable (a 100% packet loss is reported). We are also offering the so called "Custom port" monitoring which allows you to specify a non-standard port to be monitored.

Do you provide WAP monitoring?
You can monitor your WAP (Wireless Application Protocol) page using our standard HTTP monitoring. You can also view your Current status at our

How to set Android and iOS notification contacts
Here you can read a detailed article about setting up an Android and iOS notification contacts.